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Acerun's avatar
Acerun
Star
Nov 13, 2023
Solved

Once a day or twice a day, the router loses connection to the internet

Once a day or twice a day, the router loses connection to the internet and I have to unplug and replug the router. I spoke to tech support and they said this is a known issue and they provided me wit...
  • Straq's avatar
    Straq
    Dec 19, 2023

    Hi FURRYe38 ,

     

    We can mark this issue as solves. In contact with this user on a daily basis and main issue he was encountering is fixed. Issue was due to Pixel 8 Pro crashing his network in V9.10.0.2.

     

    As long as users are in V9.10.2.3 or onwards, Pixel 8 will not crash the system anymore 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 19, 2023

Any progress on this? 

 

Might update if you see this, if you haven't already:

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/New-RBE970-RBE971-Firmware-V9-10-4-1-1-1-17-Released/td-p/2351984/jump-to/first-unread-message

Acerun wrote:

Once a day or twice a day, the router loses connection to the internet and I have to unplug and replug the router. I spoke to tech support and they said this is a known issue and they provided me with new beta software which has not solved the problem.

 

  • Straq's avatar
    Straq
    NETGEAR Expert
    Dec 19, 2023

    Hi FURRYe38 ,

     

    We can mark this issue as solves. In contact with this user on a daily basis and main issue he was encountering is fixed. Issue was due to Pixel 8 Pro crashing his network in V9.10.0.2.

     

    As long as users are in V9.10.2.3 or onwards, Pixel 8 will not crash the system anymore