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Orbi 770 Mesh devices drop wifi | Wired never drops
I have a 3000 sqft multilevel home, two new 770 Orbi Mesh devices. I have an Orbit on first floor and an Orbit on second at the far end. When in my bedroom which is in between the two devices, my l...
Hello and apologies I have not replied, I began working with Netgear support and they have been keeping me busy capturing logs among other testing.
Where is the Orbi RBR located? MIDDLE OF FIRST FLOOR ON A TABLE
Where is the Orbi RBS located? SECOND FLOOR FURTHEREST BEDROOM
What is the size of your home? Sq Ft? 3000 sqft
What is the distance between the router 35-40FT +
Does this happen with the RBS turned OFF? YES
I live in a builder style multi-level home, built in 2015. Mostly open floor plans with minimal walls.
I have tried different locations, I removed my firewalla firewall and have connected the RBR directly to the modem with a new CAT 8 ethernet cable.
I have changed channel for 2.4 as well as the 5ghz, there is not an option to make any 6ghz changes in the orbi.login page.
I purchased another satellite and use it instead of my original, also tried using it as a 2nd RBS for coverage just in case.... Still same drops on laptops, mobiles, tvs. Drops out and within a few seconds reconnects.
I feel like at this time, the issue is isolated to the RBR and I am pushing netgear to allow a warranty claim as it is just over 30 days from purchase date.
I do have a house on each side of me, so that is two homes with wireless as well. I have tried changing channels multiple times in case there is co-channel interference but no progress.
️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
If this happens with just the RBR ON alone, possible some issue with the RBR.
Yes, I disconnected the RBS this past weekend and only used the RBR staying with in to have good signal and still experienced the drops. It was no better or worse, same behavior.
What FW version is loaded on the system?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed?
Is Armor, Access Controls, SPC, IPv6 or Traffic meter enabled on the RBR?Does the Front LED turn PINK when this happens?
What FW version is loaded on the system? 10.5.8.1
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Ubee Interactive E31U2V1 Docsis 3.1eMTA
Has a factory reset and setup from scratch been performed? I have performed a setup from scratch twice at this time
Is Armor, Access Controls, SPC, IPv6 or Traffic meter enabled on the RBR?Armor trial has been enabled this week after I set the RBR to route mode
Access Control is NOT enabled
Traffic meter is NOT enabled
IPv6 is NOT enabled
SPC is NOT enabled
Does the Front LED turn PINK when this happens? I will check today if the LED turns PINK, its normally not lit up at all.