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Forum Discussion
crowe2024
Sep 22, 2024Tutor
Orbi 770 Mesh devices drop wifi | Wired never drops
I have a 3000 sqft multilevel home, two new 770 Orbi Mesh devices. I have an Orbit on first floor and an Orbit on second at the far end. When in my bedroom which is in between the two devices, my l...
FURRYe38
Oct 01, 2024Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
If this happens with just the RBR ON alone, possible some issue with the RBR.
crowe2024
Oct 01, 2024Tutor
Yes, I disconnected the RBS this past weekend and only used the RBR staying with in to have good signal and still experienced the drops. It was no better or worse, same behavior.
- FURRYe38Oct 01, 2024Guru - Experienced User
What FW version is loaded on the system?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed?
Is Armor, Access Controls, SPC, IPv6 or Traffic meter enabled on the RBR?Does the Front LED turn PINK when this happens?
- crowe2024Oct 01, 2024Tutor
What FW version is loaded on the system? 10.5.8.1
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Ubee Interactive E31U2V1 Docsis 3.1eMTA
Has a factory reset and setup from scratch been performed? I have performed a setup from scratch twice at this time
Is Armor, Access Controls, SPC, IPv6 or Traffic meter enabled on the RBR?Armor trial has been enabled this week after I set the RBR to route mode
Access Control is NOT enabled
Traffic meter is NOT enabled
IPv6 is NOT enabled
SPC is NOT enabled
Does the Front LED turn PINK when this happens? I will check today if the LED turns PINK, its normally not lit up at all.
- FURRYe38Oct 01, 2024Guru - Experienced User
OK thanks for the feedback.
Yes, normal operation front LED is OFF. If something happens or the RBR doesn't get good internet services, the front LED turns on PINK/RED.
Is the IoT or Guest Network enabled on the RBR?
I just posted this a while ago and something you can try and see if this helps:
Be sure to update the RBS first, before the RBR if you do.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz on the RBR.