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john_j's avatar
john_j
Tutor
Dec 11, 2025
Solved

Orbi 870 -and Disney+ problems

Hi, I replaced my Fritzboxes with an Orbi 870 Mesh and since then I have not been able to use Disney+: Internet via Vodafone VDSL Draytek Vigor 167 as modem (nothing configured, just plugged in a...
orbi 870 series
  • john_j's avatar
    john_j
    Dec 12, 2025

    OK, here`s the solution: I called Disney and the friendly helpdesk added my IP address to my account. Now everything works fine - let`s see how long, as the IP is not a static one.

    BTW - I don`t think that there could be a problem with the Modem ore double-NAT, as everything else works fine and doesn't show any signs of double-NAT.

     

    Thanks for your help - I will keep you informed, if anything changes. 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 11, 2025

Does putting a PC or device in the RBRs DMZ change anything?

 

What happens if you set the modem for PPPoE and it the modem handle the PPPoE connection, then change the RBR to use DHCP for the WAN side connection?


Are you using ISP detected DNS or custome DNS on the RBR? 

 

I would keep IPv6 disabled for now on the RBR. 

 

What firmware version is on the Orbi system? 

 

 

  • john_j's avatar
    john_j
    Tutor
    Dec 11, 2025

    Thanks! Starting at the end - firmware is actual (V10.5.20.4_1.3.5). I will try the DMZ and DNS tomorrow. Setting the modem for PPPoE will be a little bit more complicated, but I will give it a try.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 11, 2025

      Ok, let us know how it turns out.