Orbi 871 (RBE871) Guest Wi-Fi no SSID seen or connectivity from any external device

Just wondering if the separate IoT network is seen if you enable it then disable it? 

Enabling Guest network from the web UI in a browser doesn't show as being seen on any wireless device? Disabling then re-enabled it again in that sequence? 

I see you have latest FW on the system. Is this a new system or existing system? 

Mathyis wrote:

Firmware Version: v10.5.20.4.1.3.5

App Version: 2.53.0.43

 

I have an Orbi 871 Mesh System with two satellites in my home.  I turned on my Guest Wifi, assigned a unique Guest SSID to make it easy to locate for my guests, and set the password from the phone app (at first) then the web side of things (via http://orbilogin.com).  Both avenues  seemed a relatively intuitive process, but in the end the guest SSID was not able to be seen by any external device.

 

I even attempted to use QR Code generated in the Guest Wifi part of the app to see if the phones could link up with no success.  I also tried to manually enter the Guest SSID and password just in case it was hidden (for some reason) and received "Connection Unsuccessful - make sure [Guest Wi-Fi] is turned on and in range" messages from the phones.  I had similar unsuccessful attempts  for the guest laptops when trying to manually connect.

 

Since the satellite was only a few feet away and functioning, I dismissed range as not being the issue.

 

I attempted rebooting the Orbi 871 router after making the changes, I rebooted the phones,  tried other phones, I switched Access Control ON and checking the box to allow all new devices to connect, rebooted the router again (and again) to no avail.

 

Sometimes devices cannot deal with WPA3 authentication.  What happens if you reset the authentication to WPA2 personal?

 

Mathyis wrote:

No SSID can be seen/detected from  from  external devices despite the  Orbi app and the web interface "looking" like the Guest Wi-Fi is ON with no apparent errors.

Odd, as I am seeing my guest SSID on my phone, and can connect to it.  I am also using an 871.

 

I suggest turning off Access Control.  Turning it on didn't help, and it has no security benefit.  

 

I also suggest seeing if the guest SSID shows up when near the router (not just the satellite).  If it does show up there, then try removing the satellites, resetting them with a paper clip, and adding them back.

 

If the guest SSID does NOT show up near the router either, then try turning off the guest network via the web interface.  Then turn it back on there, and reboot the router.  If fails, then you might need to do a factory reset of the router and set up everything again from scratch.

 

Are you running 10.5.20.4 firmware?