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Forum Discussion
Orbi 960 - RBRE960 - WiFi broadcast only on Satellites, not on Router
Hi, I have been troubleshooting a weak WiFi issue on the side of my home closest to the router. The router is upstairs on the north side of the home (the back side), one satellite is on the sout...
CrimpOn I am coming to the same conclusion. When I disconnect the satellites from power or ethernet, I do not see evidence of a WiFi signal being broadcast. When I did the factory reset yesterday I did see the default " ORBI09" network broadcast for a bit and then it disappeared. I configured the router using a PC wired into the router.
FURRYe38 Firmware is V7.2.15
Try this, power OFF the RBS and then power OFF the RBR then back ON. Does anything show for the wifi signal coming from the RBR? If not, try a factory reset and setup from scratch, with the RBS not connected. Is a signal seen from the RBR at all after the reset and setup?
FURRYe38 I did the full factory reset yesterday. With only the router powered up I have no SSIDs broadcast from the RBR. I set up the RBR by a PC plugged in via ethernet. I did see the "ORBI09" SSID available for a moment during setup but it went away.
Ok, last resort is to try a 30-30-30 reset. If this fails to keep the Wi-Fi SSID name going, the RBR is faulty at this point and needs to be replaced. Can contact NG support to see if there is any RMA options for you. If not, start looking at places like Amazon, eBay or shopgoodwill for replacements.
Before I tried the 30-30-30 reset (twice) I discovered a very weak WiFi signal from the router. If I got more than ~3 feet from the router with my PC or tablet the connection would drop. I performed the 30-30-30 reset and the behavior was the same afterwards. For good measure I tried again. No dice.
I'll keep an eye out for a RBRE960 on the used market. For now, performance is tolerable with just putting a satellite in a central location in the house. I'll sacrifice coverage in the front yard. This was a pretty expensive purchase in 2022. It's a shame that it lasted only 3 years. I will rethink going with another Orbi when it is time to upgrade again.
Any thing else to try?