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Orbi 970 and 2 Satellites - Router dropping out ~once an hour
I setup an Orbi 970 router and two satellites about 24 hours ago and have it has been working great aside from the fact that the router loses connection to the internet about once an hour. I am not ...
Does the front LED on the RBR turn on PINK when this happens?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT# STP (Shielded Twisted Pair) is recommended.
What is the size of your home? Sq Ft?
Basements are not recommended places for the main RBR unit. Main level or 2nd level is recommended.
Thank you for the response. The LED on the front of the router flashes white, I have not seen it go pink. The house is a ranch with a finished basement, 2000 sqft main floor and 1400 sqft finished basement.
The ISP ONT is an Arris model#: ONT1000G14
The ethernet cable is a cat 7 flat etherent cable 30AWG (so not shielded twisted pair)
The system works great while it is working.
Lets see if you can get a CAT6 or CAT7 A STP cable installed.
I'd also keep an eye on the RBR logs to see if you notice anything in the logs when this happens. Might see Internet connection entries when this happens.
Can post a capture of the logs here in a post for review.
For the size of home, the RBR and just 1 RBS would be recommended. Having two maybe over saturating:
I will pick up some Cat7 shielded twisted pair and install it. I will also see about moving the router to the main floor and putting an satellite in the basement, and keeping the second satellite unplugged to see how the system acts.
On cue the router just lost connection so I grabbed the log file (I don't know if the router rebooted itself or not but the log file seems to have started over with this latest drop out):
[DHCP IP: (192.168.1.137)] to MAC address 30:05:05:A6:EB:81, Wednesday, Oct 18,2023 11:33:38
[DHCP IP: (192.168.1.200)] to MAC address 94:18:65:D5:85:84, Wednesday, Oct 18,2023 11:33:38
[Admin login] from source 192.168.1.160, Wednesday, Oct 18,2023 11:33:27
[DHCP IP: (192.168.1.36)] to MAC address F8:0F:F9:58:14:CD, Wednesday, Oct 18,2023 11:33:20
[DHCP IP: (192.168.1.42)] to MAC address 3C:8D:20:E8:D4:2B, Wednesday, Oct 18,2023 11:33:19
[DHCP IP: (192.168.1.47)] to MAC address 3C:8D:20:E8:0A:0A, Wednesday, Oct 18,2023 11:33:19
[Admin login] from source 192.168.1.98, Wednesday, Oct 18,2023 11:33:10
[DHCP IP: (192.168.1.29)] to MAC address E4:F0:42:3D:C1:98, Wednesday, Oct 18,2023 11:32:47
[DHCP IP: (192.168.1.200)] to MAC address 94:18:65:D5:85:84, Wednesday, Oct 18,2023 11:32:46
[DHCP IP: (192.168.1.45)] to MAC address 1C:53:F9:7F:78:45, Wednesday, Oct 18,2023 11:32:19
[DHCP IP: (192.168.1.29)] to MAC address E4:F0:42:3D:C1:98, Wednesday, Oct 18,2023 11:32:10
[DHCP IP: (192.168.1.10)] to MAC address F8:0F:F9:91:17:43, Wednesday, Oct 18,2023 11:32:07
[DHCP IP: (192.168.1.196)] to MAC address 14:C1:4E:D7:7C:B4, Wednesday, Oct 18,2023 11:32:03
[DHCP IP: (192.168.1.29)] to MAC address E4:F0:42:3D:C1:98, Wednesday, Oct 18,2023 11:31:52
[DHCP IP: (192.168.1.176)] to MAC address 3C:8D:20:EC:4E:FD, Wednesday, Oct 18,2023 11:31:52
[DHCP IP: (192.168.1.65)] to MAC address D6:8D:C9:09:38:C3, Wednesday, Oct 18,2023 11:31:31
[DHCP IP: (192.168.1.96)] to MAC address 2C:2B:F9:B2:EB:3C, Wednesday, Oct 18,2023 11:31:29
[DHCP IP: (192.168.1.85)] to MAC address 18:B4:30:91:75:BA, Wednesday, Oct 18,2023 11:31:25
[DHCP IP: (192.168.1.182)] to MAC address 48:D6:D5:EA:80:ED, Wednesday, Oct 18,2023 11:31:16
[DHCP IP: (192.168.1.50)] to MAC address 64:16:66:6F:51:39, Wednesday, Oct 18,2023 11:31:11
[DHCP IP: (192.168.1.46)] to MAC address 18:B4:30:91:88:2C, Wednesday, Oct 18,2023 11:31:11
[DHCP IP: (192.168.1.47)] to MAC address 3C:8D:20:E8:0A:0A, Wednesday, Oct 18,2023 11:31:09
[DHCP IP: (192.168.1.196)] to MAC address 14:C1:4E:D7:7C:B4, Wednesday, Oct 18,2023 11:31:09
[DHCP IP: (192.168.1.85)] to MAC address 18:B4:30:91:75:BA, Wednesday, Oct 18,2023 11:31:08
[DHCP IP: (192.168.1.45)] to MAC address 1C:53:F9:7F:78:45, Wednesday, Oct 18,2023 11:31:07
[DHCP IP: (192.168.1.153)] to MAC address 64:16:66:71:47:23, Wednesday, Oct 18,2023 11:31:06
[DHCP IP: (192.168.1.42)] to MAC address 3C:8D:20:E8:D4:2B, Wednesday, Oct 18,2023 11:31:06
[DHCP IP: (192.168.1.160)] to MAC address 50:E0:85:E4:57:37, Wednesday, Oct 18,2023 11:31:05
[DHCP IP: (192.168.1.36)] to MAC address F8:0F:F9:58:14:CD, Wednesday, Oct 18,2023 11:31:05
[DHCP IP: (192.168.1.37)] to MAC address 64:16:66:8E:04:CF, Wednesday, Oct 18,2023 11:31:05
[DHCP IP: (192.168.1.80)] to MAC address 94:18:65:D5:85:0C, Wednesday, Oct 18,2023 11:31:03
[Time synchronized with NTP server] Wednesday, Oct 18,2023 11:30:07
[Internet connected] IP address: Wednesday, Oct 18,2023 11:30:07
[Initialized, firmware version: V9.10.0.2_1.1.5] Wednesday, Oct 18,2023 11:29:59Keep an eye on this entry next time you notice the router drop:
[Internet connected]
[Initialized, firmware version: V9.10.0.2_1.1.5]
Any progress on this?
JHMB wrote:
Thank you for the response. The LED on the front of the router flashes white, I have not seen it go pink. The house is a ranch with a finished basement, 2000 sqft main floor and 1400 sqft finished basement.
The ISP ONT is an Arris model#: ONT1000G14
The ethernet cable is a cat 7 flat etherent cable 30AWG (so not shielded twisted pair)
The system works great while it is working.- My solution was in the advanced settings of the g3100 through the my verizon app. Under wifi tools advanced settings I disabled DFS channels and SON. Double check all 5 wifi channels are disabled. Sorry if mentioned hope it helps..
SON?
Hopefully, user hasn't been on since 12/4/23.
TG12 wrote:
My solution was in the advanced settings of the g3100 through the my verizon app. Under wifi tools advanced settings I disabled DFS channels and SON. Double check all 5 wifi channels are disabled. Sorry if mentioned hope it helps..
