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Forum Discussion
JHMB
Oct 18, 2023Star
Orbi 970 and 2 Satellites - Router dropping out ~once an hour
I setup an Orbi 970 router and two satellites about 24 hours ago and have it has been working great aside from the fact that the router loses connection to the internet about once an hour. I am not ...
FURRYe38
Oct 18, 2023Guru - Experienced User
Keep an eye on this entry next time you notice the router drop:
[Internet connected]
[Initialized, firmware version: V9.10.0.2_1.1.5]
JHMB
Oct 18, 2023Star
Ok, any specifics on what I am looking for? I am curious what caught your attention.
- FURRYe38Oct 18, 2023Guru - Experienced User
If you see those entries in the log when you notice the router dropping out. Also check the front LED as well. What's it doing when this happens.
I presume when then happens both wired and wireless devices don't get internet services at all?
- JHMBOct 18, 2023Star
Correct, when this happens all internet access to all devices stops. If I don't do anything the router will reestablish a connection with the internet, and then with the satellites over the span of about 10 minutes. From what I have witnessed, once the internet connection to my devices drops out, the router and all satellites flash white until they are reconnected (sometimes the satellites go to blue while the router is "getting to know them" or whatever it does during the reconnect process.
- FURRYe38Oct 18, 2023Guru - Experienced User
Lets have you enabled WAN/LAN and debug logging on the RBRs web page found here and after this happens again, please save off the log. 192.168.1.1/debug.htm