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Forum Discussion
Orbi 970 and 2 Satellites - Router dropping out ~once an hour
I setup an Orbi 970 router and two satellites about 24 hours ago and have it has been working great aside from the fact that the router loses connection to the internet about once an hour. I am not ...
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Be sure to ask NG support about debug logs if you haven't passed those already. Something that can help NG figure this out.
I've asked others about this and theres is working, however seem to have other branded ONTs and not Verizon. Sounds like something with this particular brand and model that NG needs to figure out.
I just turned debug logging on with this last round of reboots so that I can hopefully catch something useful on the next round. The support engineer did say that it is my particular make and model of ONT (Arris model#: ONT1000G14) that is associated with this issue, definitely worth clarifying that for anyone else reading through this.
- Any updates, I am dealing with this issue now
- The issue was my ONT model. I returned my unit because while Netgear support engineering is actively trying to address this issue they system was unusable for me and I wasn't able to devote any more time to helping them debug and fix.
Good Luck.
