NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi 970 and Carrier Infinity Touch Thermostat Model SYSTXCCITC01-A do not talk
Up graded router to new obri 970 and now Carrier Infinity Touch thermostat will not get on line. Have tried loT and main networks. Still no luck.
- Read comments about a different thermostat and router and they used a $20 TP-link Access Point from amazon. TL-WA801N.Got it today and solved the challenge! Thanks all for the help!
What security mode do you have set on the IoT network? WPA2 and AES only? Temporarily set security to NONE. Then see if the device will connect in the open. Re-enable WPA2 and AES after testing.
What channels are you using on the RBR?
ccmanhattan wrote:
Up graded router to new obri 970 and now Carrier Infinity Touch thermostat will not get on line. Have tried loT and main networks. Still no luck.
WPA2 only option . Turned to none and still no luck.
IF thats happening, then there is some incompatibility between these branded controllers and this Orbi system.
what actual error is the carrier giving you when you attempt setup?
Was looking back and didn't see it.
Is it able to see the wireless ssid?
Are you using any special characters or spaces in the SSID or password? Some sketchy IoT like thermostats have issues with special characters or spaces.
