NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ccmanhattan
Feb 04, 2024Star
Orbi 970 and Carrier Infinity Touch Thermostat Model SYSTXCCITC01-A do not talk
Up graded router to new obri 970 and now Carrier Infinity Touch thermostat will not get on line. Have tried loT and main networks. Still no luck.
- Feb 13, 2024Read comments about a different thermostat and router and they used a $20 TP-link Access Point from amazon. TL-WA801N.Got it today and solved the challenge! Thanks all for the help!
ccmanhattan
Feb 11, 2024Star
Error message: Unable to connect. Please check your password and network connectivity.
No special characters in SID or password
When asking thermo to find available networks, SID shows up as one.
Spent 1 1/2 hours on phone with Carrier tech and all she could conclude is that this version (A) has been replaced with the B and maybe it would be compatible. Hate to spend the $1,200 and find it is not.
plemans
Feb 12, 2024Guru - Experienced User
got an old router around? You could connect it to the orbi with the old router in access point mode. See if the carrier connects to that
- ccmanhattanFeb 13, 2024StarRead comments about a different thermostat and router and they used a $20 TP-link Access Point from amazon. TL-WA801N.Got it today and solved the challenge! Thanks all for the help!
- plemansFeb 13, 2024Guru - Experienced User
Good job making a viable work around successful!