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Orbi 970 Constants Reboots - Solved!!! (Router overheating is the cause)
I bought a Orbi 970 system with two satellites in mid-February. Had it hooked up to a 5-Gig symmetric internet service. Didn't have any issues for weeks as I only put a few devices on it while ot...
Netgear opened a support case on their own seeing this thread and reached out to me.
Gave them all the details they asked for to help them investigate.
Hopefully this leads to a solution that helps future adopters of this hardware have a seamless experience because the Orbi 970 is spectacularly good outside of this.
I don't have any update from engineering, except support reaching out asking if this is still a problem, and/or if anything has changed. For how much they charge for these devices, it's very unfortunate that this wasn't discovered prior to starting large-scale manufacturing - adding fans could have been so relatively easy at design time and wouldn't have cost much in the bill of materials.
Just curious, in your configuration, do you have the fan blowing in from the top to cool, or blowing to pull hot air out from the RBE971?
My fan sits on top and pulls from the RBR below upwards.
While I started this thread about reboots, and I'd almost completely solved that with the fan sucking air up above the router, I had another issue with WiFi-6E where my 6E devices would lose connectivity with the devices losing even static IPs and get assigned 169.254.xxx.yyy IP addresses for the duration of internet loss. It would be completely random and only hit one device at a time usually.
A custom firmware did nothing to help with that (my newest iPad Pro M4 was replaced by Apple to rule out a Apple-facing hardware issue). Netgear decided that the logs from the router and satellites when this was happening was 'unusual' and initiated an RMA for the router.
I've filled in whatever was needed and I'm waiting for that process to go through.
For the rebooting issue, I don't think I have "reboots" but with the latest 'private' firmware, I do get random once-a-week internet drops even with the fan on top of the router. Affects everything including devices wired to the satellites. And the 3 satellites themselves are all wired to the router. The saving grace is that the recovery is very fast (relative to the original problem without fans) - 30 seconds or so. Measured temps when this happens are in the 74-degree range right above the router.
Because an RMA is happening anyway, I'll report if that does anything at all for reboots.
FWIW, I have my RBE971 running in 'debug mode' right now after conversation with 2nd Level support, so that we can capture events in the debug log should it tip over this week, and send over to engineering.
How on earth did you get a 'private' firmware out of them?? 🙂 I'd love to help try that, and asked a couple of times, but nothing provided by Netgear.
