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Orbi 970 Constants Reboots - Solved!!! (Router overheating is the cause)
I bought a Orbi 970 system with two satellites in mid-February. Had it hooked up to a 5-Gig symmetric internet service. Didn't have any issues for weeks as I only put a few devices on it while ot...
Netgear opened a support case on their own seeing this thread and reached out to me.
Gave them all the details they asked for to help them investigate.
Hopefully this leads to a solution that helps future adopters of this hardware have a seamless experience because the Orbi 970 is spectacularly good outside of this.
Thanks for more info.
When I get some time this weekend, I’m going to try to disable Armor, (mine came with 1-year free, that’s why I thought yours was free also) and run more speed tests to see if there is any relation to Armor
I’m having the same 6E random disconnects. I can be sitting still with full 3 “puddles” if WiFi, and I can watch it instantaneously change to 5G cellular. Interesting thing, if I go into WIFI settings, it still shows the name of my Orbi Router?!?! Then, instantaneously, it’ll change back to full WIFI. Occasionally I’ll have to go back into the office and get close to router before it switches back to WIFI. I have several times had to power off/on my iPhone, and once I even had to reboot the mesh network.
I’ll be interested in any changes your new 971 makes. I ran into a similar issue when I was an “early adapter” to NG MR6550 mobile router. I had nothing but problems, on calls with BG constantly, finally after weeks they did suggest an RMA which I accepted. The replacement had different displays, config’s, etc. it was almost like they sold me a beta version first!! The replacement works flawlessly!! I’m hoping same for you.
When I get some time this weekend, I’m going to try to disable Armor, (mine came with 1-year free, that’s why I thought yours was free also) and run more speed tests to see if there is any relation to Armor
I’m having the same 6E random disconnects. I can be sitting still with full 3 “puddles” if WiFi, and I can watch it instantaneously change to 5G cellular. Interesting thing, if I go into WIFI settings, it still shows the name of my Orbi Router?!?! Then, instantaneously, it’ll change back to full WIFI. Occasionally I’ll have to go back into the office and get close to router before it switches back to WIFI. I have several times had to power off/on my iPhone, and once I even had to reboot the mesh network.
I’ll be interested in any changes your new 971 makes. I ran into a similar issue when I was an “early adapter” to NG MR6550 mobile router. I had nothing but problems, on calls with BG constantly, finally after weeks they did suggest an RMA which I accepted. The replacement had different displays, config’s, etc. it was almost like they sold me a beta version first!! The replacement works flawlessly!! I’m hoping same for you.
I've been having the exact same issues with router restarts on the 971. I've been in a wormhole of attempts over the last few weeks following all the suggestions and tries to fix it from forum suggestions and previously from NG support. This email chain is helping my sanity. I'm going to add a fan and disable Armor and see if it improves, I noticed yesterday during one of the reboots, that the router was hot. Thanks for the detail on your journey with this. You would think spending this kind of cash on a system would make the experience easier but this has easily been the worst equipment issue I've ever experienced.
Let us know if adding a fan on top and disabling Armor helps.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?Is IPv6 enabled on the RBR?
charleswolford wrote:
I've been having the exact same issues with router restarts on the 971. I've been in a wormhole of attempts over the last few weeks following all the suggestions and tries to fix it from forum suggestions and previously from NG support. This email chain is helping my sanity. I'm going to add a fan and disable Armor and see if it improves, I noticed yesterday during one of the reboots, that the router was hot. Thanks for the detail on your journey with this. You would think spending this kind of cash on a system would make the experience easier but this has easily been the worst equipment issue I've ever experienced.
Will do. What cooling fan do you recommend?
I have one of these sitting atop of my 970:
https://www.amazon.com/dp/B0951LW6Z3/ref=sspa_dk_hqp_detail_aax_0
The rubber feet keep it from scratching anything.
There this version as well:
https://www.amazon.com/dp/B09FDPY97P/ref=syn_sd_onsite_desktop_0
got it. Thank you.
