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Orbi 970 Constants Reboots - Solved!!! (Router overheating is the cause)
I bought a Orbi 970 system with two satellites in mid-February. Had it hooked up to a 5-Gig symmetric internet service. Didn't have any issues for weeks as I only put a few devices on it while ot...
Netgear opened a support case on their own seeing this thread and reached out to me.
Gave them all the details they asked for to help them investigate.
Hopefully this leads to a solution that helps future adopters of this hardware have a seamless experience because the Orbi 970 is spectacularly good outside of this.
I'm the OP in this thread and I'm unable to reply to it with an update so starting a new discussion as the outcome is important to share --
"Orbi 970 Constants Reboots - Solved!!! (Router overheating is the cause)"
So, I finally received my RMA units (looked like a brand-new box with router and satellites, everything sealed). Replaced everything and sent all of the original equipment including satellites back. Netgear Armor started over with a 1-year sub.
Great news overall - sharing the exact update I left in the support case --
(A) Overheating & connection drops. (good)
I can confirm that the new equipment does not overheat – I stress-tested it with a 52 GB game download (peaking at 250 Mbps down). This was one reproducible scenario that caused the previous router would have issues with.
Even though everything is fine, for hardware longevity, I still plan to run fans over the router.
(B) WiFi-6E issues (resolved through satellite movement) --
The second problem where my WiFi-6E devices in a particular room would randomly lose connectivity (that engineering thought the logs looked weird on).
- This still happens on the new equipment. Same weird IP address assignment, etc.
- But I resolved this myself in the end by moving a satellite and placing it directly inside the room with direct line-of-sight to all 6E devices (going from a wired backhaul to a wireless backhaul).
- My devices near the satellite have higher pings (marginal at 10 ms) and marginally lower speeds (1.4 Gbps down to 1.2 Gbps up/down to my iPad) BUT the connection seems perfectly stable to multiple WiFi-6E devices in that room.
Clarification to the post above - the peak download speed in the stress-test was 250 Megabytes per second (MBps), which would translate to 2+ Gigabits per second (2 Gbps).