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Forum Discussion
Orbi 970 wired backhaul disconnected satellites
Today I received my brand new Netgear WiFi 7 (ORBI 970) 3-pack. This set is replacing my WiFi 6 (ORBI 860) 3-pack. My configuration: - 1 router, 2 satellites (firmware: V9.12.1.2 (latest)) - AP...
Do the RBS keep the connection if you bypass using any LAN switches in between?
How are the RBS connected thru these switches to the RBR? Behind the RBR or is the switches and RBS connected behind the host router?
Brand and model # of the host router please.
Also, these are managed switches, something that can cause problems for Orbi systems. Be sure to disable ANY IGMP and Green Ethernet features on these switches to check this.
What CAT# lan cables are you using? CAT6A STP is recommended for link speeds 2.5Gb or higher. Especially 10Gb.
When I unplug the LAN connection, the ORBI satellite's connect wirelessly.
The ORBI router is connected to the switch, the switch is connected to the second switch on another floor in my house en the satellite's are connected to that switch. So RBR --> switch --> switch --> 2x RBS.
Host router is an FRITZ!Box 7590, connected to the RBR trough a switch.
IGMP, power saving settings (Green Ethernet) and loop protection are disabled.
Cabling used is CAT6A STP, all certified by professional testing equipment.
Nothing has changed to my config at home, I only replaced the ORBI set for a newer one. So I can't imagine that there is a configuration problem, looks like buggy firmware (my personal opinion).
Lets bring one RBS to near or if you can at the point were you can connect one RBS directly to the back of the RBR and check for a "Wired" status on this one RBS.
I'm currently using NGs XS505M and a MS110MX switches and both are "Wired" status here.
When I connect the RBS directly to the RBR, everything works just fine. Status is "good" and the connection says "Wired". So it's clear to my that my new ORBI set isn't working well with my switches, but nothing changed and my previous ORBI WiFi 6 set works perfectly fine. So the switches are not faulty or anything like that. So the only thing I can conclude is that the new ORBI set isn't equipped with decent firmware.
Maybe, however new stuff in Orbi 7 and managed switches are not.
I'd open a support ticket and let NG know.
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".I'd run the RBS wirelessly for now and bypass the switches.