Orbi BE Series Troubleshooting Tips - Reboots and Crashes

Orbi 970 Series Crashes? Here is a Workaround

If you’re experiencing unexpected restarts on your Orbi 970 series system, you’re not alone. After extensive testing, I’ve found a workaround that has made a big difference in my setup. Netgear is aware of this problem, but as of now, no firmware fixes have been released.

These suggestions are based on the Orbi 970 router and 971 satellite, but they very well might apply to other Orbi WiFi 6E or 7 systems as well (I haven’t tested beyond the 970 series).

I performed this testing on Firmware version 9.12.5.3. These workarounds may not work on older FW versions.

The Issue Being Reported:

The Orbi router and/or satellite randomly restarts — almost like a crash.

To Prevent Random Crashes or Restarts: Disable Logging on the Router

• Log into your router’s web interface (usually at 192.168.1.1)
• Go to the Advanced tab > Administration > Logs
• In the “Include in logs” section, uncheck everything
• Click Apply
• Then reboot or power cycle all Orbi devices (your choice)

Since doing this, I’ve gone over 72 days without a single restart. I was previously seeing one or two per week.

Hopefully this suggestion will help others get some relief until Netgear issues official firmware update(s) that fix the problem. If you try this out, please share your results, so we can compare notes.

Good luck!