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bigkahuna01's avatar
bigkahuna01
Aspirant
Apr 27, 2025
Solved

Orbi doesn't see an internet connection when connected to 2.5gbps port on modem

I have a new internet provider (EzFiber) and they have installed a Nokia modem and my plan supports 2.5 Gbps and their technician validated that I am getting 2.5 Gbps on the modem. I have connected m...
  • bigkahuna01's avatar
    bigkahuna01
    Apr 28, 2025

    The modem was changed yesterday because of some ISP issue. There were setting on the old modem containing my Orbi's MAC and IP Address that were causing a conflict with my replaced modem (New Profile) that were resulting Orbi not getting an IP Address. 2nd level support cleared the old modem's profile from the system and everything is working as expected. Thanks to everyone for their suggestions.