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Forum Discussion
bigkahuna01
Apr 27, 2025Aspirant
Orbi doesn't see an internet connection when connected to 2.5gbps port on modem
I have a new internet provider (EzFiber) and they have installed a Nokia modem and my plan supports 2.5 Gbps and their technician validated that I am getting 2.5 Gbps on the modem. I have connected m...
- Apr 28, 2025
The modem was changed yesterday because of some ISP issue. There were setting on the old modem containing my Orbi's MAC and IP Address that were causing a conflict with my replaced modem (New Profile) that were resulting Orbi not getting an IP Address. 2nd level support cleared the old modem's profile from the system and everything is working as expected. Thanks to everyone for their suggestions.
Mikey94025
Apr 27, 2025Hero
One more guess to try for why your Orbi can't get an internet connection from your Ezee Fiber modem: https://www.reddit.com/r/orbi/comments/hcu6pp/orbi_not_connecting_to_internet_fix/ - Says to turn on VLAN tagging in orbilogin.com Advanced Settings / VLAN/Bridging