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bharbey's avatar
bharbey
Follower
Oct 12, 2024

Orbi Netgear 970 satellites

I have a router and 6 satellites. They were all showing as connected on the app. However, after I rebooted the router they now all appear as disconnected on both the app and routerlogin.net. I have checked coverage and have no problems and every satelite seems to be working. All the satellites are hard wired and I have a couple of Netgear switches for hardwired connections for game consoles etc. I've tried re syncing the satellites but assume this is only required if you have them connected via wifi. Has any experienced anything like this ?

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 12, 2024

    Are the front LEDs on any of the RBS ON White or Red/PINK?

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

    Can you draw up a floor diagram indicating placement of the RBR and RBS? 

     

    What channel configurations are currently set on the router?  

     

    Try disabling the following and see:
    Armor, Smart Parental Controls or Circle, Traffic Meter.

     

    Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

    bharbey wrote:

    I have a router and 6 satellites. They were all showing as connected on the app. However, after I rebooted the router they now all appear as disconnected on both the app and routerlogin.net. I have checked coverage and have no problems and every satelite seems to be working. All the satellites are hard wired and I have a couple of Netgear switches for hardwired connections for game consoles etc. I've tried re syncing the satellites but assume this is only required if you have them connected via wifi. Has any experienced anything like this ?