NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ORBI network 970 is slow
Upgraded from Orbi to Orbi 970. More compatible with 2.5GHZ and faster. It is so slow you can't watch Amazon Prime. Also my throughput, speed, fell from 425-450 to 40-60. I have one router and two satellites. Now only using one satellite. My old orbital had two satellites. Help?
2 Replies
What prior Orbi model did you have?
Does this happen with the RBS turned OFF?
How are you streaming Prime, Wireless or wired?
How are you speed testing? Wireless or wired?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰What channel configurations are currently set on the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-messageTry disabling the following and see:
Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter.Any progress on this?
LFB wrote:
Upgraded from Orbi to Orbi 970. More compatible with 2.5GHZ and faster. It is so slow you can't watch Amazon Prime. Also my throughput, speed, fell from 425-450 to 40-60. I have one router and two satellites. Now only using one satellite. My old orbital had two satellites. Help?
