Orbi RBE771 and Satellite - wont sync.

Hello Neecho,

Welcome to the NETGEAR Community!

I understand that you are having issues with your Orbi satellite syncing to your Orbi router and you believe it may be an firmware issue. Since you are able to successfully sync to satellite to the router with ethernet we can use that connection to update your satellite. 

Please follow the instructions below to update your satellite when it is connected to your router using ethernet:

Navigate to the Orbi admin page. 

ADVANCED.

Firmware update.

Select the "Manual update tab".

Select the small box next to the satellite.

Then select update and follow the prompts (Please be sure to unzip the firmware download and select the .CHK file within).

If you are unable to successfully update your RBE770 using the methods above please navgiate the to link below and watch the embedded video on how to update your satellite by itself (Please be sure to use .CHK file after unzip).

https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite

Please keep us updated on the progress of this issue!

Best,

Kevin

Community Team