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Altaer's avatar
Altaer
Aspirant
May 30, 2025

Orbi RBE771 Latency issues every 60 minutes

Ever since purchasing RBE771 back in October of 2024, I have dealt with an issue where every 60 minutes exactly on the dot my internet has super high latency for 30-60 seconds, and then returns back to its normal high speeds. If I am on a Zoom call (laptop with WiFi) things get choppy and people say I am breaking up when I am speaking. If I am on my Desktop (connected via cable to the Orbi satellite) playing multi-player video games, the game gets choppy and yellow connection status icons display. I never fully disconnect, but it is extremely disruptive.

I have tried for months and months on absolutely everything to try and resolve the issue, but have had no luck.

I am currently on Firmware Version V10.5.18.3_2.2.37, though this issue was present in previous firmware versions as well. 

The satellite is 31 feet away from the base modem and router
I have no Guest Network enabled.
Armor is disabled. 
I have tried a variety of 5 GHz channels (currently using 157).
I have disabled 20/40 MHz Coexistence.

Traffic Meter is disabled.

In the logs, there is nothing notable apart from a bunch of logs that look similar to this (without the *):
[DHCP IP: (192.***.*.**)] to MAC address F0:**:**:**:**:**, Friday, May 30,2025 10:50:17
These log items don't seem to correspond with the time I see the latency issues.


I am hoping someone has something else I can try to resolve this issue?

orbi 770 series

12 Replies

  • Retired_Member's avatar
    Retired_Member
    May 30, 2025

    every 60 minutes exactly on the dot my internet has super high latency for 30-60 seconds, and then returns back to its normal high speeds

     

    Could you please open the Orbi web interface, click on the Advanced Tab, and then click on the blue box Connection Status?

    What does it show for Lease Obtained?

     

    • Altaer's avatar
      Altaer
      Aspirant
      May 30, 2025
      Lease Obtained4 days,0 Hours,0 Minutes
      Lease Expires3 days,22 Hours,10 Minutes
  • FURRYe38's avatar
    FURRYe38
    Guru
    May 30, 2025

    What devices do you have connected that are seeing this? 

    Where are the devices connecting too? The RBR or the RBS? 

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

     

    What is the size of your home? Sq Ft?

     

    Is SIP ALG enabled or disabled on the RBR under Advance Tab/Setup/WAN Setup? 

    • Altaer's avatar
      Altaer
      Aspirant
      May 30, 2025

      All devices are seeing this issue. It doesn't matter if it's WiFi or hardwired. I am unsure if it's only related to the satellite or not.
      I am using a 30ft Amazon Basics RJ45 Cat 7 Ethernet Patch Cable, Flat, 600MHz both between the modem & router as well as between the satellite and my desktop.

      The modem is a Netgear DOCSIS® 3.1 Cable Modem (CM3000)

      My home is 2500 square feet.

      SIP ALG is Disabled


      • FURRYe38's avatar
        FURRYe38
        Guru
        May 30, 2025

        Make sure the CAT7 cabling is STP and not UTP. 

        Is the RBS ethernet connected behind the RBR? 

        Turn OFF the RBS and see if this still happens with devices connected to the RBR only. 

         

        Try SIP ALG enabled on the RBR. 

         

        What Firmware version is currently loaded on the CM modem?

        Please post a copy and paste of the modems connection status and event log page.
        https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
        https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router