Orbi RBE772 - Teams meetings and video streaming drops/reconnects

I enabled SIP ALG. My laptop is connected wirelessly. I will check on my next Teams meeting and let you know.

Thanks.

🤞

I disabled SIP ALG and had a 30 minute Teams call this morning. Audio dropped several times, the call disconnected once and immediately reconnected and Teams popped up a message about poor network quality. These issues persisted even when we turned off video and only used audio. I did a speed test via ookla and my bandwidth was 290 down/282 up, so I don't think it is a bandwidth issue.

I'd open up a support ticket on this and let NG know what is happening. 

Will do. Thank you for your input over the past few days.

Sent you a PM. 

What platforms are your laptops or PCs? Windows 10 or 11? 

Any security Windows or extra software enabled in Windows? 

FredCC 

Ok Been online with donawalt on MS Teams with my RBR770 series on v.10 FW via Wifi7 BE adatper card installed in a Windows 11 x64 desktop PC for almost 30 minutes before we call it. ISP modem is a CM3000 with 1Gb/50Mb services. Not once did Teams give any problem noticies and audio was good the entire time. I didn't have video as this PC doesn't have a cam. Dons systems is a Orbi 970 series and he had both video and audio. Good call here. 

If issues are still persisting after FW update, Don mentioned have you test the following site for networking issues:

https://packetlosstest.com

I would do this with a wired PC connected to the ISP Modem or ONT first with out the RBR online, then test again with the RBR in the mix with the wired PC connected to the RBR for comparison. 

FredCC if you go to https://packetlosstest.com/ , you can choose a "Preset Approximation", which changes settings based on the type of usage you are interested in checking. I would recommend in your situation picking VoIP, Zoom, or both as comparable settings. Run the test, and not only check out what it reports for packet loss and average latency (let us know here), but check the graph (image below) to see if you have some big spikes in response time. The graph below is my 30 second 'Zoom" test.

Most times, averages are not the issue causing audio/video issues, but intermittent spikes that disrupt transmissions.

Post what you get, and this test should indicate whether your network may be part of the problem here!

Thank you very much! And thanks to FURRYe38 for working with me on this issue. I was focusing on the RBE772 because this Teams issue started when I replaced my Nighthawk with the Orbi. The Nighthawk provided flawless streaming and Teams meetings with my same ISP and modem. Here is the performance chart ran from my laptop connected to the RBS. Shall I plug directly into my router (wired) to do this test?

Plug directly into the ISP modem/ONT and test then test directly to the back of the RBR with the RBR connected to the ISP modem/ONT. 

Here is the graph for plugging into the back of the RBR:

Here is the graph for plugging directly into the ISP modem:

Does this spike show that I have an ISP issue?

If it was me I would consider it very possible....in a 30 second test, twice, for well more than a second you have a rather large spike; you have >3% late packets, and see packet loss. Doesn't this seem disruptive? Compare to my graph above.

What is your modem mfr/model? Do you have access to its channel signal strengths, signal noise ratios, or logs?

If you don't, I would contact the ISP and tell them the issues you are having. The more you can find out while plugged directly into the modem, the better - as that bypasses your network and equipment entirely. It would be great if you have a video/audio test online or something that you can test without on demand when you need to, that you can see failing when connected directly to your modem. Your ISP will likely consider that a problem that needs to be fixed.

My fiber modem is a  Calix model 812 with 1G ports.

Tomorrow, I plan to shutdown the RBE770 and bring up my Nighthawk R8000 and test with a Teams meeting and see if the drops persist. I will let you know the results.

FredCC if you are able, why not do that meeting with your PC directly connected to the modem? That way you know for sure ... if the problems persist - it's the network outside the home. If it does not - it's wiring or network equipment.

I agree with Don, need to directly test with the ONT and a direct connected PC with the ONT and test Teams to see if the problem continues. Though the older router maybe able to not reproduce the issue, may mask the real issue up stream. Your test results are showing there is something happening with your one test with the direct connected PC with the ONT so to confirm that with Teams, would need to check this with teams with out any router in the mix. 

Sounds good, I will test tomorrow with my Dell Latitude connected directly to the ISP modem with a Teams meeting.

donawalt FURRYe38 
I had a 20 min Teams meeting with my Lenovo (it has an Ethernet port) directly connected to my ISP modem. The meeting was flawless. No drops, no poor network pop-ups, no freezes with the audio or video. I have another meeting at 2PM ET today and I will connect my laptop directly to the back of the RBR (not wireless). 

FredCC that's good, so the outside network seems fine. Good idea testing direct connected t router.

When you have had problems on WiFi, are you connecting to a satellite or the router - what does its device list say (at the router admin page, Devices List)? What is your topology (router, satellites, are they connected by ethernet or wifi, approx how far apart/how many floors apart)?

Let us know how the test goes today as well!

I just had a 1 hour Teams meeting. My laptop was Ethernet to the back of the RBR. The meeting was terrible; constant meeting drops, freezing and missed audio for the entire hour. It would drop every 2 mins or so.

My ISP modem is directly cabled to the RBR Wan port. My RBS is 28 feet from the RBR using a wireless backhaul. The RBR is in router mode. The latency occurs when on WiFi when connected to the RBS and the RBR, or when connected via Ethernet to the RBR. It does not occur when connected directly to the ISP modem.

My Nighthawk R8000 was setup identically, except it was in AP mode connected to a Sophos firewall/router and I never had any issues. I have to believe the issue is with the RBE772.

Is my next step to setup the RBE772 in AP move and connect it to my Sophos firewall/router so I have an identical setup as to my R8000?

Ya, lets try AP mode.

NETGEAR_Weber Orbi_Ryan Orbi_Tom Straq paolam KevinLiT 

If the failure occurs when direct connected to the Orbi router, assuming all that was running was modem -> Orbi -> PC, then I would next suggest replacing the cable between modem and Orbi. I am really surprised as simple a test as modem -> router -> PC direct connect has that kind of problem in latency/net issues.

Wifi could have some other issues at play - like the RBS is a little close to the router. If it was me I would see if I can get direct connect from router working first, one step at a time.

I assume the Sophos firewall was powered down during these tests - since you said modem -> Orbi router? Was the RBS powered down as well? If not, I would recommend a test with JUST the modem, RBR, and PC powered on. Sophos and RBS powered off.

My ,.02!

I will try AP mode this weekend and let you know. Thanks.

Under WAN settings, NAT filtering is set to Secure. The options are Secure or Open.  Under IPv6 setting. IPv6 is set to disabled. There are many option under IPv6 type, including PPPoE which is my type of ISP connection. Should I try any different settings with these?

• donawalt sorry,I didn’t answer your questions. When using Wi-Fi, I have connected to the RBS and I also powered off the RBR and used the RBR only. The RBS is 28 ft from the RBR and using a wireless backhaul. At this point, I am ruling out Wi-Fi for the issue since the issue persists when cabled to the RBR. Please see my other response regarding NAT filtering and IPv6 being disabled. Thanks.