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Solved
Orbi's main unit making clicking/rattling sounds
I'm experiencing this issue where my NETGEAR Orbi 970 Series Quad-Band WiFi 7 main unit is making this clicking/rattling noise, which it never did before. This has started happening exactly 4 months ...
Over a week now, and I'm glad to report no issues so far with the new unit. It seems like there was def something wrong with the old one.
Got a recording of this noise?
This is happening on the router unit?
Powering off the unit stops the noise? Back ON the noise returns?
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Very strange, as there are no moving parts inside the case. (no fan, for example). Cooling is by convection air flow. The FCC filing shows some loose wires and components fastened with tape. Perhaps something has come loose and when the unit is powered on, there is enough air flow to cause something to hit against the case?
https://fcc.report/FCC-ID/PY323100585/6590303.pdf
If the noise begins immediately upon powering up the unit, that would not allow enough time for air flow to get established.
Hi guys, no recordings, because it happens sporadically at random times. It happens inside the router unit; not sure if it happens with the satellite as well, as it is far away in the other end of the house. I have already tried powering off the unit as suggested by Netgear support. Also tried switching power bricks. If you look on the internet, you'll see some other people have also experienced this issue. Even on this forum, there are some reports.
I agree that is very strange, as there are no moving or mechanical parts inside the router that I know of and that's the first thing I told the Netgear rep.
Expecting a call back from Netgear today, as I have already submitted a ticket.
Thanks.
Keep in contact with NG support. Maybe a internal board capacitor or electronic device not working to spec or giving out. Should be a RMA item at least. Ask about a cross shipping RMA.
Thank you, FURRYe38, I called support back again today, as they were supposed to call me after 5pm EST, but I never got the call back.
After getting hanged up by one of the reps, who apparently had no idea what I was talking about, I called again and apparently got to the wrong department, but they transferred me to a guy who actually knew what they were doing, and he went through some additional troubleshooting steps, including updating the router to the latest version.
He said if the issue continues, to call again and just provide the same case number, and they will most likely do an RMA because he said there's not much more troubleshooting that can be done at this point.
So I'll be waiting and monitoring for 2 or 3 more days, and if it keeps making those sounds, I'll be asking for a replacement.
Thanks for suggesting about the cross-shipping RMA. Can you tell me what's that about?
Thanks.
