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Forum Discussion
mapotter99
Jul 09, 2024Apprentice
Possible Fix for iPhone Dropping WiFi
I have an RBE973S system. think I have identified the reason my iPhone keeps dropping WiFi, and I wanted to share so others can see if it solves their issues. On your iPhone, go to Settings>Cellula...
FURRYe38
Nov 29, 2024Guru - Experienced User
For that size of home, 3 RBS maybe too much. I have a 5K sq ft home and and run one RBS. I normally run two however with the BE series, I've really only needed one RBS. Two maybe, could be used in under 6k.
You should turn OFF all but one RBS, and then test general locations and coverages with one deployed, then go to add a 2nd RBS in maybe those remote locations with little or no signal.
0tis wrote:
Newest firmware loaded. iPhone 15 Pro Max keeps dropping WiFi especially if I move around the house. I have 4 units (router and three sats). This system just doesn’t know how to do handoffs well. And yes my home may be saturated with so many units (under 6k sqft), but it doesn’t seem to me that too much coverage should be a problem …
Sojglenn
Jan 04, 2025Aspirant
I have been chasing this problem for a couple of months now - TRYING - to work with NetGear support but recently giving up due to their incompetence. I observe regular drops especially when trying to use AirPlay with one of my HomePods. AirPlay is essentially unusable - I speculate that the peer to peer networking and / or sensitivity of the AirPlay protocol is exacerbating the problem.
I have tried ALL of the various recommendations and the only thing that works for me is turning WiFi 6E mode to “off” on my phone. I have reproduced the issue on both iPhone 15 pro max AND iPhone 16 Pro Max. Of course the setting gets auto enabled on the phone so I continually need to monitor, but at least there is a work around. If someone doesn’t figure out a fix soon I will just bite the bullet and try different WiFi hardware.
You would think that compatibility with the most popular phones in the world would be a priority for NetGear which positions themselves as a premium product.
I have tried ALL of the various recommendations and the only thing that works for me is turning WiFi 6E mode to “off” on my phone. I have reproduced the issue on both iPhone 15 pro max AND iPhone 16 Pro Max. Of course the setting gets auto enabled on the phone so I continually need to monitor, but at least there is a work around. If someone doesn’t figure out a fix soon I will just bite the bullet and try different WiFi hardware.
You would think that compatibility with the most popular phones in the world would be a priority for NetGear which positions themselves as a premium product.
- donawaltJan 04, 2025Mentor - Experienced User
Sojglenn you didn't mention what Orbi you are on, but I assume the last FW for you is now 9.12.5.3 - I have found the disconnect issues and needing to turn 6E off have been greatly reduced - I think I have only seen it twice for a few seconds, flip to cellular and back, over the past 3-4 weeks. Still work to do, but have you tried that version?
- 0tisJan 04, 2025GuideI’m with you on my Orbi 970 setup. This has been maddening. It seems to go through periods where it’s less bad, but all our Apple devices regularly drop connection. Sometimes it switches to cellular and you lose internet for a minute, sometimes it’s seemingly switching between satellites, though it’s not clear.
I’m astonished they can’t make this work smoothly with Apple devices. My old generation Orbi setup was rock solid. This has been incredibly disappointing. I’ve also manually updated to the new firmware and no real improvement.
Hoping one day I can solve this. My kids are annoyed that their iPad connections keep dropping mid game etc.
PS I tried switching to a Deco system and it was so convoluted I ended up returning it and trying Orbi again. On the bright side, I get like 900MB wirelessly to my iPhone from the couch. So, when it’s working, it’s blazing fast. But I’d probably prefer to live with slower speed and a reliable connection.
I’m also giving this a shot a while longer, but likewise may switch over to whatever is the other best WiFi 7 setup.- donawaltJan 04, 2025Mentor - Experienced User
0tis are you on 9.12.5.3 now? Last I saw you were on 9.12.4.16. 9.12.5.3 has improved a lot for me.
Also - you never said much about power signals - yes, it can be a FW issue, but if you search you can find lots of articles about "over saturation" of WiFi signals being a real problem. If you are on 9.12.5.3 and it's not a lot better, I would strongly recommend you put a serious effort into proper satellite placement to minimize signal overlap. I can tell you, it runs a lot better than what you are seeing, so *something* is wrong in your environment/configuration/setup.
Here are some ideas:
1) If you have multiple satellites, take one offline even if it slows speeds in some areas for awhile - see if the disconnects go away with 1 less satellite.
2) Or, here is an article I wrote on how to figure out best and optimal Orbi placement based on signal strength and whether backhaul is ethernet or WiFi-based - this is the way to really get it correct:
I just went through this exercise again for a neighbor, who could not get through a 30 minute Zoom conference call without disconnects. They just told me yesterday, they had TWO zoom calls over an hour long each, without a single hiccup. I am telling you, many more people here have issues with too much signal vs. not enough. The old adage "More is better" does NOT apple with WiFi!
I hope some of this helps, good luck!
- 0tisJan 04, 2025GuideOh I didn’t even know there was a new firmware. You are right I’m apparently now ln the prior version. I will try this when I get home.
I struggle with the satellite placement thing. I could cut one out for slow speeds, but then why did I pay for this great system?? I feel like the manufacturer should solve for this. But helpful guidance, thank you. I’ll try the newest firmware first and then failing that will work on placement (again!).
- Roc1Jan 04, 2025Luminary0tis , here’s the detailed explanation that donawalt previously prepared and posted on one of these WiFi 7 threads. After dealing with all the same issues that are still being posted, I finally listened (after 7-months!) to the Community experts and disconnected one of my 3 Orbi 970 mesh nodes (I’m now using two nodes in a 2200 sq ft home).
I’m not saying Netgear didn’t have a few firmware issues (the last two NA regional updates) seem to have corrected the issues related to node firmware, but the biggest majority of equipment issues have been addressed (for NA region) by Netgear.
But even after these new NG firmware updates, “new” Community members are posting about the same “connection dropping, random rebooting, WiFi flipping to cellular service, we all experienced before we “optimized” our node placement as recommended by donawalt in his preceding post. This leads me to believe issues currently being posted are related to WiFi congestion because of too many nodes, or improper node placement.
I personally didnt do a “formal” optimization, I merely unplugged one of my mesh nodes just to see if my issues resolved. They did! So it’s not hard to determine if a network optimization would improve your WiFi performance. If disconnecting one node reduces some (but not all) of the congestion causing the issues, then it would be wise to go thru the the node-location optimization process and physically relocate all (remaining) nodes to get the best performance and fastest speeds from your WiFi 7 network.
WiFi 7 is a much more advanced technology then any version we’ve all used since our first WiFi router. We’ve all gotten use to adding more WiFi equipment to “help” our network speeds. We need to rethink this with WiFi 7. “More” is no longer better, in fact, reading all these same issues over and over again in this Community, it’s clear that with WiFi 7 technology, “less” will give the best coverage and fastest speeds, the very reason for our upgrading to WiFi 7.
Here’s donawalt previous posting that explains why “more” WiFi 7 can cause “more” issues:
I thought this was a good summary:
If mesh network nodes are placed too close together, several issues can arise, negatively impacting the network's performance and reliability:
1. Interference
- Co-channel interference: Nodes operating on the same frequency band may interfere with each other. This reduces signal quality and throughput as the network tries to manage collisions and retransmissions.
- Adjacent-channel interference: If nodes use overlapping frequency channels, their signals may bleed into one another, further degrading performance.
2. Redundant Pathways
- Overlapping coverage can create too many redundant paths, causing inefficiency in the routing protocols. The network may expend extra resources managing these routes, increasing latency.
3. Signal Saturation
- Strong signals from closely spaced nodes can overwhelm receivers, causing distortion and making it harder for devices to differentiate between signals. This effect is sometimes referred to as the "near-far problem."
4. Wasted Resources
- Excessively close nodes result in underutilized capacity. The network does not efficiently use its potential coverage, wasting power and hardware resources.
5. Increased Network Overhead
- Frequent communication between closely spaced nodes can increase network overhead, as routing protocols spend more time recalculating routes and managing congestion.
6. Load Balancing Issues
- If nodes are too close, some nodes may handle a disproportionate amount of traffic, leading to uneven load distribution and bottlenecks.
To mitigate these problems:
- Optimal Placement: Position nodes with sufficient spacing to reduce overlap but still maintain robust coverage.
- Channel Planning: Use different frequency channels for adjacent nodes to minimize interference.
- Power Adjustment: Configure transmission power levels to avoid excessive signal strength.
- Routing Optimization: Implement protocols that prioritize efficiency and minimize redundant connections.
- Use Antenna Directionality: Employ directional antennas to control coverage areas and reduce overlap.- FURRYe38Jan 04, 2025Guru - Experienced User
Also be sure to disable WiFi private IP address as well or set a fixed address there. I prefer to disable that feature:
Also please try a factory reset and setup from scratch if problem continue to been seen after 3 days of use.