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Forum Discussion
RBE770 & RBE771 - satellite stops providing connection
I have the RBE770 Router with one RBE771 satellite (placed around 30 feet away, up one floor) in a standard 4-bed house. Regularly (sometimes multiple times per day) the satellite simply stops wo...
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I have similar issue. RBE771 router with 2 RBE770 satellites. 3 floor house, 1 device on each floor, 1 satellite is wired the other is wireless. It all works fine for some number of days then one day the wireless satellite is no longer connected to the router. No coloured lights, nothing so it looks fine. Also , I can access both satellites admin page which look normal but the router shows it has lost connection to the satellite and no devices are connected to that satellite. Firmware is latest available. If I reboot it all goes working again and then this all repeats after x days. I have owned many Netgear Orbi models since the early days and this is the only one that acts this way and I am very disappointed given its extremely high price.
Agreed doesn't make sense. No devices are showing connected to that satellite and yet the admin is still reachable and it shows as connected. The attached devices page of the router shows it as disconnected.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰I recommend reaching out to NG support and ask about a beta FW that maybe available to you to try out.
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Noremorse11 wrote:
Agreed doesn't make sense. No devices are showing connected to that satellite and yet the admin is still reachable and it shows as connected. The attached devices page of the router shows it as disconnected.
