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RBE770 & RBE771 - satellite stops providing connection
I have the RBE770 Router with one RBE771 satellite (placed around 30 feet away, up one floor) in a standard 4-bed house. Regularly (sometimes multiple times per day) the satellite simply stops wo...
I have similar issue. RBE771 router with 2 RBE770 satellites. 3 floor house, 1 device on each floor, 1 satellite is wired the other is wireless. It all works fine for some number of days then one day the wireless satellite is no longer connected to the router. No coloured lights, nothing so it looks fine. Also , I can access both satellites admin page which look normal but the router shows it has lost connection to the satellite and no devices are connected to that satellite. Firmware is latest available. If I reboot it all goes working again and then this all repeats after x days. I have owned many Netgear Orbi models since the early days and this is the only one that acts this way and I am very disappointed given its extremely high price.
Agreed doesn't make sense. No devices are showing connected to that satellite and yet the admin is still reachable and it shows as connected. The attached devices page of the router shows it as disconnected.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰I recommend reaching out to NG support and ask about a beta FW that maybe available to you to try out.
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Noremorse11 wrote:
Agreed doesn't make sense. No devices are showing connected to that satellite and yet the admin is still reachable and it shows as connected. The attached devices page of the router shows it as disconnected.
V10.5.13.1_2.2.34
All high quality cabling here. Distance is within grange and exact same location as previous Orbi 850 series with 2 sats I had prior to buying these. Oddly some devices were actually still connected via the satellite and were working even though the router reports the sat as disconnected.
I have tried so-called Netgear support before and they struggle to understand what I am talking about and suggest steps a six year old might suggest. Like are the lights on in your house? Is it raining? Did you reboot the router? OMG
No devices connected via ethernet. That in fact is another issue I have with this 770 series. If I do connect any device to the satellite, then the router reports that satellite as wired, when it is not. Also reported a while back to support to no avail.
This feels like a beta product, and I know as I have been a beta-tester for Netgear for many years.
When the satellite was upstairs it was around 40 feet from the router, now it's downstairs and almost exactly 30 feet from the router.
I'm running V10.5.13.1
