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Forum Discussion
RBE770 & RBE771 - satellite stops providing connection
I have the RBE770 Router with one RBE771 satellite (placed around 30 feet away, up one floor) in a standard 4-bed house. Regularly (sometimes multiple times per day) the satellite simply stops wo...
There seem to be different issues reported in this thread and they probably have different root causes. SuperTG - Your issue, where your Orbi satellites lose clients within a day or two so they connect to the router, is the same as what I reported for my Orbi RBE870. Netgear support is working with me (case 48920368) and gave me a beta firmware that seems to fix it. I'm still running this beta FW per their direction, not the recent 10.5.18.3 release, so I don't know if that latest FW contains my fix.
I know it's slow and frustrating to work with Netgear support and have avoided it myself, but giving them debug logs seems a better strategy than just hoping for a new FW to fix our unique issues. The vast variation in our home network environment is presumably why we have distinct problems not seen by the majority of Orbi owners. Not all "satellite disconnected" issues are the same.
Summary of my issues
1. 2 Satellites, 1 wireless and 1 wired, lose backhaul connection to the router at random number of days. Usually just the wireless but has also been both.
2. Router incorrectly reports which satellite a given device is connected to. Wireless satellite shows a device connected to it and the router shows that same device as wired to the router. Many cases of this. Satellite shows 8 devices connected and router shows 3 connected to that satellite.
3. Debug capture doesn't work after x days. I set it to capture (as instructed by support) until I notice a satellite is disconnected. When it happens I go to debug page and capture has been turned off by itself.
4. Satellites (every time the wireless and often also the wired) do not reconnect to the router after a router reboot. Usually 1-2 power cycles of the satellite to make it connect. Oddly, when this happens and the router shows satellite as disconnected I can still get to the satellite admin page by ip address.
I have owned almost every Orbi model since Orbi started and no other model over many years has acted as consistently badly as this extremely expensive model. Been in the same house all that time.
I tried reproducing this on my 770 series before going to my 870 series. Could not reproduce this RBS issue or any issue related to the RBS. Wireless and wired RBS. Watched TV and streamed thru the RBS and gamed thru the RBS. Problem never presented it self, or days later and currently not seeing any issues on the 870 series with it's RBS wireless connected after putting it in place on 3/31.
Wondering if environment or something specific with maybe some connecting devices or maybe a total amount of devices could be a cause of this bad RBS behavior being seen.
