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Forum Discussion

Bk1230's avatar
Bk1230
Guide
Dec 25, 2024

RBE771 disconnects constantly

I have an RBE 771 mesh system, replacing my old RBR50, which I have used for MANY years without issue. But, we now have a much larger house and needed larger range. The two satellites on the RBE771 a...
plemans's avatar
plemans
Guru - Experienced User
Dec 26, 2024

One thing to try is a factory reset. The RBE773 system is pretty new. Some of the firmware changes needed a factory reset afterwards to work properly. I actually have a 773 I test with with a wired backhaul and its been pretty rock solid. But I reset it after the last firmware change. 

What modem/gateway is it connected to?

  • Bk1230's avatar
    Bk1230
    Guide
    Dec 26, 2024

    It's connected to a Verizon fios modem. This is the reset where I paperclip reset each device? 

    • plemans's avatar
      plemans
      Guru - Experienced User
      Dec 26, 2024

      yes factory reset with the paper clip. 

      Verizon really likes to use their own modem/gateway devices versus just standard ONT's. It causes a double nat. 

      do you know what gateway you have from verizon?

      • Bk1230's avatar
        Bk1230
        Guide
        Dec 26, 2024

        it's CR1000A and if there's a setting to change I will try it!