RBE771/770 Firmware 10.5.13.1 is Available!

Ok, keep on with the support case then. 

If you feel you wanna give more feedback to the questions presented so we might help from this side, please follow up. 

Good Luck. 

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AkWingnut wrote:

What random drops are you experiencing? Random drops from Satellites and Router to the Modem, It would seem that the signal just drops and the connection to either is lost. Samsung Tab S6, Lenovo WiFi 6e Laptop, MSI Wifi 7 Laptop, MSI WiFi 6 Laptop. A pop-up shows up and says internet connection has been lost, then 2 seconds later it is restored. There are significant lag times for pages to load. Even loading SpeedTest dot net, with a 2.5gb up and 2.5gb down, connected to the RBR850 it would load super quick, however with the 771 load times can take up to 20 seconds.

Where are you experiencting these drops at? RBR, RBS? Connected devices? Both, even connected with the ethernet cat6 cable the drops are still happening.

What devices do you have connected? I have SSID for the main attached devices, IoT set to only 2.5ghz for the Cameras. I have a guest network setup for random devices.

What region are you located? NA

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What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Please provide this brand and model# information.

Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. Yes Cat 6

Be sure the cable is STP and not UTP. 

 

How many RBS are deployed? 2, at times I try just one, but my Ring doorbell WiFi strength drops considerably. Also the other cameras also drop
What is the size of your home? Sq Ft? about 1400sq, however it is very strange how it works. I have the Router and Fiber modem upstairs in the computer room, I have 1 of each Satellites located 1st floor at each end of the house. One is in the entryway, another at the backdoor.

For that size of home the RBR and just one RBS would be needed. I'd turn OFF one RBS and leave one RBS running at 30 feet distance from the RBR. I'd even try just the RBR alone as a test.

https://youtu.be/UR0viMLISz4

What is the distance between the router and satellite(s)️? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wired or wirelessly connected. At least 30ft, separated by floors and doors. 👍
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌

 

 

Does this happen with the RBS turned OFF? I have not tried that. I am thinking about turning off WiFi 7 and seeing if there is an improvement. WiFi 7 can't be disabled. 

Does this happen with both wireless and wired devices? Yes with both. Different locations in the house, not the same area.
What channel configurations are currently set on the router? Auto

Try channel 1 and 40 or 11 and 48 as a test.

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

 

Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update? Yes I reboot A LOT
Be sure to restart your network in this sequence: I have done this. I have also tried turning off IoT for about 30 minutes so the attached devices are no longer connected, rebooted the modem, rebooted the router.
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

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Has a factory reset and setup from scratch been performed since last FW update? Yes.

👍

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