NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBE771/770 Firmware 10.5.13.1 is Available!
Hello Orbi Community,
Firmware version 10.5.13.1 is now available for installation. Manual update will be required for the devices that do not have the firmware available as an automatic update...
What random drops are you experiencing?
Where are you experiencting these drops at? RBR, RBS? Connected devices?
What devices do you have connected?
What region are you located?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
AkWingnut wrote:
I do not agree that this release fixes all the issues, I am experiencing random drops, loss to internet, random disconnects, network instability, my RBR850 never had the issues I am experiencing with this much more expensive RBR771.
David H
Thank you for all the helpful tips, I have a current case with NetGear and are working with their engineers on fixing the issues, currently running Debugs logs for them. The last time I ran the debug it was for 3 laptops, 1 hard wired PC, a surface pro 7 and steamdeck both wired and wireless for that one. I have wired 2.5gb, WiFi 7 WiFi 6e Wifi 6 so a wide range of different devices and connections to test and run speed tests for them.
David H
Ok, keep on with the support case then.
If you feel you wanna give more feedback to the questions presented so we might help from this side, please follow up.Good Luck.