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Forum Discussion
SoMoney
Apr 16, 2025Tutor
RBE970 / RBE971 Can only load TEAMS website from Guest Network?!
Device: RBE970 Firmware: V9.12.5.3_1.3.24 (set to Auto install) Noticed a bizzarro URL loading bug when trying to load Microsoft Teams Chat... I've duplicated this on 2 different PC's (1 Linux, ...
Mikey94025
Apr 17, 2025Hero
There are a bunch of Team not loading resolution issues in Google. Your guest network connection is different from your regular one so any network or cache state issue might be causing this bizarre behavior. Does switching to your phone's hotspot wifi also allow Teams Chat to work (I suspect yes)?
The most common suggestion is:
1. Please try clearing the Microsoft Teams app data by going to Settings > Apps > Microsoft Teams > Storage > Clear Data.
You can also try:
2. Reset the Teams app: You can try resetting the Teams app to its default settings. To do this, right-click on the Teams app icon and select "App settings". Scroll down and click on "Reset" under the "Reset" section.
3. Clear Teams cache - Microsoft Teams | Microsoft Learn
4. Reinstall Teams: If none of the above steps work, you can try uninstalling and reinstalling Teams again. Make sure to download the latest version of Teams from the official Microsoft website.