RBE970 Orbi 970 stops Broadcastin WLAN SSIDS

Guru - Experienced User

May 20, 2024

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

Can the ISP router be put online and used as the PPPoE handler for the ISP services?

Please contact NG support regarding this PPPoE issue with the 970 series. I believe they will need to take a look at this.

How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?

Can you post the top portion of the text data from the RBRs web page here? 192.168.1.1\debug.htm

Any features enabled on the RBR, Guest Network, Armor, Smart Parental Controls and IPv6?

Can you get a USB FAN to put on top of the RBR?

https://www.amazon.com/gp/product/B08ZSJFNMS/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

FURRYe38
Guru - Experienced User
May 21, 2024
Thanks for posting the debug page information. That looks good here.

Actually size of home is a factor, why we ask for this size please. And how many RBS are deployed and distances between the RBR and RBS please.

Yes, seems that a couple of other posts from users have posted about putting a fan on top of the RBR unit seems to have stopped there odd diconnection or reboot problems. Something to try on yours.

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/Orbi-970-Constants-Reboots-Solved-Router-overheating-is-the/td-p/2376066/jump-to/first-unread-message

Possible you also may have a faulty RBR as well.

The PPPoE issue will need to be handled by NG, I've already passed this along from the Reddit post and others over in the Orbi AX and AXE forums last year. Seems there maybe a wider Orbi issue with users with ISPs that require PPPoE that NG will need to take a look into. Other users have temporarily worked around this problem by putting in a different host router or use the ISP router to handle the PPPoE configuration and then configure there Orbi systems for AP mode, while NG gets this fixed. No idea when that will be so best recommendation is to open a support ticket with NG if you haven't already.
- Rglaettli
  Guide
  May 21, 2024
  As i said the distance Between Satellite and router 1 3meters and there is a wooden floor in between.
  All Problems i have appear also when the Sattelite i turned of.
  
  I do not have a reboot Problem. The Problem i have is:
  
  The SSIDs ar not broadcasted anymore. In this State The router is still connected to the Internet and Accessible vie Anywhere Access... Also Computers that conected via LAN still have Access to the Router.
  To me it just looks like a defective Product!
  
  Il try the thing with the fan BUT
  If i really have to put an active cooler on my router i will have to return the Product. I payed a whole lot of money and expected a Roles Royce. il try this but its absolutley not acceptable.
  - FURRYe38
    Guru - Experienced User
    May 21, 2024
    3 meters is TOO close between the RBR and RBS. Starting distance is at least 10 Meters between the RBR and RBS.
    
    All this, I recommend you open up a support ticket and start with getting there help. If the RBR is faulty, then you'll need to check on RMA options.
CrimpOn
Guru - Experienced User
May 21, 2024
Rglaettli wrote:

unfortunatley admins put two vcompleatly different Problems in one here!
i dont understand the step of putting two compleatly different topics in one.. this will make it impossible for future readers to find it

First Problem Stop WLAN Broadcasting
The Stop of Broadcastig WLAN SSIDS i have allways. No matter what internet Provider/Modem i connect to.
And it does not have anything to do with the size of my home. The router stops broadcasting the SSID's. Thats a Fact.
all devices i talk about are less than4 meters from the router no walls.
Its not that the devices do not see the router. the Router stops Broadcasting

Are you really suggesting its an overheating Problem.. would be awful.. ill try but then im worried about summer

Second Problem The Problems with FTTH PPPoE i have only on my Fiber Provider.
As soon as i am Connected to the Fiber Provider Modem Zyxcel PM7300.TM XPON all Wired Connections have practically not Upload on all speed Tests. Dpownload is fast as hell. And see the linked Reddit Chat.. The user there has very exactly the same!!

Distance between satelites 3 m. wooden Floor... but i dont have a problem with Sattelites it all happens too when the Sattelite is turned of.

I was on it with Netgear support so far.. so no nothing at all is configured. Even the SSID is left original. No Access lists, Nothing is configured.

The Second Problem ist that the router simply does not reconnect to PPPoE after reboot. I Ordered a Router from My Provider that will do the PPPoE Login and i can user The Orbi behind it so i have a workarround soon..
Bit its Frustrating

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RBE970 Orbi 970 stops Broadcastin WLAN SSIDS