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Forum Discussion
RBE970 Orbi 970 stops Broadcastin WLAN SSIDS
My Orbi 970 Stops broadcasting the WLAN SSIDs sometimes (about once a day) and all devices lose contact. I have to reboot the router. Opened a Netgear Case. But so far they only told me to factory r...
unfortunatley admins put two vcompleatly different Problems in one here!
i dont understand the step of putting two compleatly different topics in one.. this will make it impossible for future readers to find it
First Problem Stop WLAN Broadcasting
The Stop of Broadcastig WLAN SSIDS i have allways. No matter what internet Provider/Modem i connect to.
And it does not have anything to do with the size of my home. The router stops broadcasting the SSID's. Thats a Fact.
all devices i talk about are less than4 meters from the router no walls.
Its not that the devices do not see the router. the Router stops Broadcasting
Are you really suggesting its an overheating Problem.. would be awful.. ill try but then im worried about summer
Second Problem The Problems with FTTH PPPoE i have only on my Fiber Provider.
As soon as i am Connected to the Fiber Provider Modem Zyxcel PM7300.TM XPON all Wired Connections have practically not Upload on all speed Tests. Dpownload is fast as hell. And see the linked Reddit Chat.. The user there has very exactly the same!!
Distance between satelites 3 m. wooden Floor... but i dont have a problem with Sattelites it all happens too when the Sattelite is turned of.
I was on it with Netgear support so far.. so no nothing at all is configured. Even the SSID is left original. No Access lists, Nothing is configured.
The Second Problem ist that the router simply does not reconnect to PPPoE after reboot. I Ordered a Router from My Provider that will do the PPPoE Login and i can user The Orbi behind it so i have a workarround soon..
Bit its Frustrating
Thanks for posting the debug page information. That looks good here.
Actually size of home is a factor, why we ask for this size please. And how many RBS are deployed and distances between the RBR and RBS please.
Yes, seems that a couple of other posts from users have posted about putting a fan on top of the RBR unit seems to have stopped there odd diconnection or reboot problems. Something to try on yours.
Possible you also may have a faulty RBR as well.
The PPPoE issue will need to be handled by NG, I've already passed this along from the Reddit post and others over in the Orbi AX and AXE forums last year. Seems there maybe a wider Orbi issue with users with ISPs that require PPPoE that NG will need to take a look into. Other users have temporarily worked around this problem by putting in a different host router or use the ISP router to handle the PPPoE configuration and then configure there Orbi systems for AP mode, while NG gets this fixed. No idea when that will be so best recommendation is to open a support ticket with NG if you haven't already.
As i said the distance Between Satellite and router 1 3meters and there is a wooden floor in between.
All Problems i have appear also when the Sattelite i turned of.
I do not have a reboot Problem. The Problem i have is:
The SSIDs ar not broadcasted anymore. In this State The router is still connected to the Internet and Accessible vie Anywhere Access... Also Computers that conected via LAN still have Access to the Router.
To me it just looks like a defective Product!
Il try the thing with the fan BUT
If i really have to put an active cooler on my router i will have to return the Product. I payed a whole lot of money and expected a Roles Royce. il try this but its absolutley not acceptable.3 meters is TOO close between the RBR and RBS. Starting distance is at least 10 Meters between the RBR and RBS.
All this, I recommend you open up a support ticket and start with getting there help. If the RBR is faulty, then you'll need to check on RMA options.
Thanks. For all tests the RBSis now turned off so we can stop discussing the RBS. Its not paro of the Game anymore.
All Described Problems still exist.
Support ticket is open since 6. of may. I had a phone call last week and the lady was suposed to call me again today. She did not.