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Forum Discussion
RBE970 Orbi 970 stops Broadcastin WLAN SSIDS
My Orbi 970 Stops broadcasting the WLAN SSIDs sometimes (about once a day) and all devices lose contact. I have to reboot the router. Opened a Netgear Case. But so far they only told me to factory r...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Can the ISP router be put online and used as the PPPoE handler for the ISP services?
Please contact NG support regarding this PPPoE issue with the 970 series. I believe they will need to take a look at this.
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Can you post the top portion of the text data from the RBRs web page here? 192.168.1.1\debug.htm
Any features enabled on the RBR, Guest Network, Armor, Smart Parental Controls and IPv6?
Can you get a USB FAN to put on top of the RBR?
https://www.amazon.com/gp/product/B08ZSJFNMS/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1
It may be time to RMA the system and request an extension on Netgear's 90 days of 'complimentary support'. (Switzerland may have regulations which affect that.)
We suggest trying the fan because it appears there may be manufacturing issues which result in overheating and it would be convenient to document whether this issue seems to be related to overheating (or not). A system that totally ceases broadcasting WiFi indicates a total failure of some key component that may have no 'cure' except replacement.