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Forum Discussion
RBE971 - Router MAC Address changes on reboot
I am having an issue that I'm relatively certain is a bug, but I could be wrong. I have to have a specific Router MAC Address set up (Advanced - Internet Settings) in order for my router to conne...
You are following the instructions on page 33 of the User Manual, correct?
https://www.downloads.netgear.com/files/GDC/RBE973S/RBE971_RBE970_UM.pdf
If the MAC address setting is not preserved over a reboot, that would seem to be a clear bug in the firmware. Since you have opened a case with Netgear, it might be worth asking to have the case escalated to a Level II tech.
(was going to ask, "did you click the Apply button?", but that would be insensitive)
I am indeed following the manual, yes. And yes, I am hitting the Apply button.
The setting is maintained across a reboot, but the MAC Address seen by the upstream device is not the MAC Address entered in the "Use This MAC Address" setting. When going into the settings, the MAC Address I put in is there (formatted as XX:XX:XX:XX:XX:XX). I had originally been fixing it by changing the radio button to something else, applying the setting, and then setting it back to "User This MAC Address" which worked. I found that I could simply remove the colons from the MAC Address instead, and apply the settings to solve the issue. The device puts the colons back in, but it also applies as if you have made a change to it. Once I do that, the Internet connection is restored.
I have not actually heard from Netgear yet, but I may ask them to escalate as per your suggestion.