RBE971 - Router MAC Address changes on reboot

So the MAC address for the WAN port seen on the RBRs web page is now different from the one printed on the bottom sticker under the RBR? 

This Address should not change at all. 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

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jvanderb wrote:

I am having an issue that I'm relatively certain is a bug, but I could be wrong.

 

I have to have a specific Router MAC Address set up (Advanced - Internet Settings) in order for my router to connect properly to my ISP.  (I've asked them to update it to the router's default MAC Address, but apparently they can't or won't do that.)  During the router setup, I entered that MAC Address in the settings, and everything worked perfectly.

 

Until the router is rebooted.

 

When the router reboots, the router's default MAC Address is advertised on the WAN port, so my Internet connection does not work.  In order to fix the issue, I have to log back into the router settings, and make a change to the Router MAC Address.  Usually, simply removing a colon is enough for it to allow me to submit the change without actually changing the MAC address.  Once the settings are applied (45-60 seconds or so) my Internet connection works fine again.  While this is a relatively simple solution, it is somewhat of a nuisance.

 

Has anyone else seen this?  I've opened a support case as well, but wanted to ask here.  The apartments that I'm at are going through an Internet provider change, so it probably won't be an issue for too long, but it's annoying nonetheless.  It also probably explains why my current ISP won't help.

 

Thanks in advance!

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