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Forum Discussion
Ritobu
Dec 03, 2023Aspirant
RBE971 and 2 satellites - Cannot connect Google Home - "Turn off AP isolation...?
Hello, I've been using the new Orbi 970 series BE27000 Mesh System for just under 2 months now and it seems like I've just experienced one problem after the other. My recent issue, which brin...
- Nov 03, 2024
I spent hours trying to fix this issue only to find out that uninstalling and reinstalling Google Home and accepting all of the permissions when reinstalling resolved everything. I was changing all kinds of router settings I saw posted on user forums this afternoon only to find out in the end that the issue had nothing to do with my router. Others may want to give this a try if they come across this thread.
Ritobu
Dec 03, 2023Aspirant
Attached is the screenshot of the error message from the Google Home app, after I connect to Nest and/or Hub to either wifi network, standard and IoT.
"Connect to same Wi-Fi"
"Your Next Mini was setup successfully but can't be found. Make sure your mobile device and Nest Mini are on the same Wi-Fi network.
Turn off AP isolation
If AP isolation is enabled on your Wi-Fi router, you will need to disable it. Learn more here."
- FURRYe38Dec 03, 2023Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?I would consult with Google about that error as they would know more about that since it there product.
- RitobuDec 03, 2023Aspirant
The firmware is:
V9.10.2.3_1.1.13Modem Brand: Technicolor
Model: CGM4231MDC
DOCSIS3.1
________________________________________________________
I don't understand how the Nest Mini worked on this setup until I removed it. It's been working with the Orbi for almost 2 months now. When I first added it, I was using the Linksys Velop Mesh network, then I moved to the Deco mesh network and now the Orbi 970. It worked fine on all three of them but and I never had an issue removing and then readding it until the Orbi network.
Thanks again for help out!
- RitobuDec 03, 2023Aspirant
From pg. 112 of the Technicolor model user manual:
Is my answer in here somewhere? Sorry, I'm trying but I'm not a networking pro by any measure. LOL Thanks!
"12 Isolation
By default, the Technicolor Wireless Gateway allows traffic to pass freely between CPE devices
on the same logical network. This behavior may not be desirable in certain types of deployments
where devices associating with the Wireless Gateway may belong to different
persons/households (examples: public hotspots, hotels, and multi-dwelling units). For these
deployments, the appropriate isolation modes should be enabled. This feature causes the
Wireless Gateway to block traffic sent between CPE devices.
12.1User Provisioning for Isolation
No user provisioning is available for this feature. This feature must be provisioned by the
operator using SNMP.
12.2SNMP Provisioning for Isolation
Isolation can be configured separately for any, and all of the following types of traffic:
• Traffic in which both the source and destination addresses are reachable via the same
primary or secondary BSSID (WLAN-WLAN traffic)
Isolation for WLAN-WLAN traffic:
Isolation for WLAN-WLAN traffic is controlled via the tchRgDot11BssApIsolation MIB object.
This is an interface-specific MIB which must be appended with the appropriate interface index of
the BSSID that is being configured for isolation.
Index Interface
32 Primary BSSID
33 Secondary BSSID #1
34 Secondary BSSID #2
35 Secondary BSSID #3
36 Secondary BSSID #4
37 Secondary BSSID #5
38 Secondary BSSID #6
39 Secondary BSSID #7
This means that different BSSIDs may have different isolation settings. For example, it is
possible to leave isolation disabled on the primary BSSID, while setting up a secondary BSSID
for hotspot services that has isolation enabled.
The default setting for this MIB is integer 0 (disabled) for all SSIDs. To enable WLAN-WLAN
traffic isolation, set this MIB to 1 (enabled).
This setting is effective in the device configuration file as well as when set via SNMP (If set via
SNMP, the setting will persist across device reboots). If SNMP is used, setting
tchRgDot11ApplySettings to true (1) is required for the change to take effect (as is the case
with other tchRgDot11 MIB settings when set via SNMP).
1/8/2018 Proprietary and Confidential - Technicolor 113
Example:
To provision complete isolation between Ethernet ports and the primary SSID, The following
would be added to the CM config file:
SnmpMibObjecttchRgDeviceLanLanIsolation.0 Integer 1; /* enable */
SnmpMibObjecttchRgDeviceLanWlanIsolation.0 Integer 1; /* enable */
SnmpMibObjecttchRgDot11BssApIsolation.32 Integer 1; /* enable */"