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Forum Discussion
Ritobu
Dec 03, 2023Aspirant
RBE971 and 2 satellites - Cannot connect Google Home - "Turn off AP isolation...?
Hello, I've been using the new Orbi 970 series BE27000 Mesh System for just under 2 months now and it seems like I've just experienced one problem after the other. My recent issue, which brin...
- Nov 03, 2024
I spent hours trying to fix this issue only to find out that uninstalling and reinstalling Google Home and accepting all of the permissions when reinstalling resolved everything. I was changing all kinds of router settings I saw posted on user forums this afternoon only to find out in the end that the issue had nothing to do with my router. Others may want to give this a try if they come across this thread.
Ritobu
Dec 03, 2023Aspirant
Attached is the screenshot of the error message from the Google Home app, after I connect to Nest and/or Hub to either wifi network, standard and IoT.
"Connect to same Wi-Fi"
"Your Next Mini was setup successfully but can't be found. Make sure your mobile device and Nest Mini are on the same Wi-Fi network.
Turn off AP isolation
If AP isolation is enabled on your Wi-Fi router, you will need to disable it. Learn more here."
FURRYe38
Dec 03, 2023Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
I would consult with Google about that error as they would know more about that since it there product.