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RBE971 drops offline & reboots continually, ready for return
Migrated from Eero Gen 1 (EOL) about 4 days ago and the Orbi system is completely unstable. Have managed at best ~8hrs of up time. I set up Orbi to use same SSID that includes Pixel 5,6,7,8 phone...
Hi nakiri,
Correct we are aware of the issue and already have a fix planned to get released soon to everyone. However, is still under going from Quality Assurance testing. If anyone else has similar issues please direct message me and we will get you latest firmware.
**Please note when getting early firmware releases, keep in mind that other issues can arise due to full cycle of QA not being completed**
Does the front LED turn PINK when this happens?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Has a factory reset and setup from scratch been performed since last FW update?
Answers inline...
Does the front LED turn PINK when this happens? No
Does this happen with the RBS turned OFF? Yes, both satellites were powered off, after factory reset they haven't yet been added back
Does this happen with both wireless and wired devices? Both. When I had only two phones and two laptops connected wirelessly, it would occur. LAN crashes at the same time too, no DHCP on etherenet ports. SSID broadcast disappears. This is why is suspect bugcheck/kernel hang.
What is the size of your home? Sq Ft? ~3500sf
What is the distance between the router and
satellite(s)? Router on 2nd floor. When connected, one router is one floor and ~40' away, the other is one floor and +60' away
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...
Trying this and IPv6 disabled now.
Has a factory reset and setup from scratch been performed since last FW update? Yes
Can you also turn OFF one RBS and just run with the RBR and one RBS?
For that size of home, having two RBS deployed maybe a bit too much.
I wish we could turn down the power on the system. 🙄