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Forum Discussion

breaksfr123's avatar
breaksfr123
Guide
Apr 01, 2024

RBE971 Firmware Version 9.12.2.1 Issues

Hi I upgraded my Orbi system (1 router + 2 x satellite) approximately one month ago, and upon installation through the Orbi app, it automatically updated the firmware on all 3 devices to V9.12.2.1_1....
breaksfr123's avatar
breaksfr123
Guide
Apr 08, 2024

Hello,

 

I am located in the UK.

 

I did not need to manually update the firmware. When I activated the system through the Orbi app, it installed the new firmware.

 

I'm still running into a problem whereby if I reboot the Orbi router, I have to reset all three satellites and add them back for them to connect, but this seems like it is unrelated to the firmware issue.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 09, 2024

How many RBS are deployed? 
What is the size of your home? Sq Ft?

What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

What channel configurations are currently set on the router?

 

Lets factory reset the system using the following process:

https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/Procedure-for-Factory-Reset-of-RBE970-series-systems/td-p/2356837/jump-to/first-unread-message

 

RBS should reboot along with the RBR and reconnect give 5-10 minutes to come to ready and fully sync and optimize. All RBS should connect, come to ready and have a BLUE front LED for a bit, then turn OFF.

 

Then after the system has settled in for a bit, try a reboot of the RBR and observe.