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Forum Discussion
jdharrisonsouth
Jan 02, 2025Guide
RBE971 reboots
RBE971 randomly rebooting daily. Sometimes it will reboot and come back on line after 2-3 minutes of disruption - other times the wireless for router & 2 satellites completely shuts off and must be...
- May 01, 2025
And hows your system doing?
jdharrisonsouth wrote:
All quiet here - no reboots - still monitoring...
jdharrisonsouth
Jan 31, 2025Guide
UPDATE:
Netgear had me reset to factory defaults – which I did.
System had an unexpected restart a few hours later.
Netgear came back and asked me to turn on debugging on router & both satellites, then send them more information – and the logs after the next unexpected reboot.
I am using a desktop browser to access the debug interface on the router/satellites, download the logs, etc.
I noticed no performance degradation – memory, CPU, bandwidth – while the debug logging was enabled. Same speeds & performance we’re used to.
Unexpected reboot happened this morning – Logs have been sent into the case.
File size limit of 5MB on upload to the web access to the case. The 2 satellites were fine – but the router log was almost 6MB.
They asked me to use Google Drive to post & allow them to retrieve the logs.
For my configuration – I am using wireless back-haul between both satellites & router.
I have not tried to turn off any satellites yet – want to follow through with the engineer at Netgear and not change something while he’s investigating.
It’s with Netgar now to tell us if they see anything in the logs that can tell us what’s causing this unexpected reboot pattern.
FURRYe38
Jan 31, 2025Guru - Experienced User
Thanks for the update. Keep on with NG support on this.
- CharCastJan 31, 2025Aspirant
Yes. Thank you for keeping us posted.
I just checked my logs since the installation of 9.12.5.3_1.3.24 firmware yesterday and I did have an uninitiated reboot at 04:07:13 am CT this morning.