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Solved
RBE971 reboots
RBE971 randomly rebooting daily. Sometimes it will reboot and come back on line after 2-3 minutes of disruption - other times the wireless for router & 2 satellites completely shuts off and must be...
And hows your system doing?
jdharrisonsouth wrote:
All quiet here - no reboots - still monitoring...
UPDATE:
Netgear had me reset to factory defaults – which I did.
System had an unexpected restart a few hours later.
Netgear came back and asked me to turn on debugging on router & both satellites, then send them more information – and the logs after the next unexpected reboot.
I am using a desktop browser to access the debug interface on the router/satellites, download the logs, etc.
I noticed no performance degradation – memory, CPU, bandwidth – while the debug logging was enabled. Same speeds & performance we’re used to.
Unexpected reboot happened this morning – Logs have been sent into the case.
File size limit of 5MB on upload to the web access to the case. The 2 satellites were fine – but the router log was almost 6MB.
They asked me to use Google Drive to post & allow them to retrieve the logs.
For my configuration – I am using wireless back-haul between both satellites & router.
I have not tried to turn off any satellites yet – want to follow through with the engineer at Netgear and not change something while he’s investigating.
It’s with Netgar now to tell us if they see anything in the logs that can tell us what’s causing this unexpected reboot pattern.
Any progress on this?
jdharrisonsouth wrote:
UPDATE:
Netgear had me reset to factory defaults – which I did.
System had an unexpected restart a few hours later.
Netgear came back and asked me to turn on debugging on router & both satellites, then send them more information – and the logs after the next unexpected reboot.
I am using a desktop browser to access the debug interface on the router/satellites, download the logs, etc.
I noticed no performance degradation – memory, CPU, bandwidth – while the debug logging was enabled. Same speeds & performance we’re used to.
Unexpected reboot happened this morning – Logs have been sent into the case.
File size limit of 5MB on upload to the web access to the case. The 2 satellites were fine – but the router log was almost 6MB.
They asked me to use Google Drive to post & allow them to retrieve the logs.
For my configuration – I am using wireless back-haul between both satellites & router.
I have not tried to turn off any satellites yet – want to follow through with the engineer at Netgear and not change something while he’s investigating.
It’s with Netgar now to tell us if they see anything in the logs that can tell us what’s causing this unexpected reboot pattern.
We really need this update, As I just change to the black version and I am having the same reboots but it seems its happening at a certain time every evening...
Netgear has confirmed receipt of the logs. But asked for patience while they are being analyzed.
I've sent 3 other sets of logs for the 3 other times the reboot has happened since the first one. Have not seen confirmation from the other 3 sets yet.
I have also checked to see if a different outlet might make a difference. Have a good power strip to try to protect against surges - and 4 other devices plugged in - none of which have had any power issues.
Will be investigating the in-line power monitoring recommended above.
We might be having different issues of rebooting based on the fact I had the white set had no issues with reboot, bought the black set now and here comes the reboots and as I said it only happens certain time of the day, so I very much doubt my issue is electrical/outlet related...
