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RBE971 reboots
RBE971 randomly rebooting daily. Sometimes it will reboot and come back on line after 2-3 minutes of disruption - other times the wireless for router & 2 satellites completely shuts off and must be...
And hows your system doing?
jdharrisonsouth wrote:
All quiet here - no reboots - still monitoring...
Update - as it were:
My reboots still happening somewhat randomly. Still updating Netgear support every time. Logs uploaded after each reboot.
I have periodically gotten a response from support that always reads the same:
Thank you for the logs and update. We just forwarded it to our Eng Team, once we got an update coming from them, we will inform you as soon as possible."
Case was opened 24 January 2025. We're coming up on 2 months. Not sure if they have any timeline when there will be any progress.
The only thing I can do is keep collecting logs after each reboot & sending them to support.... Frustrating response for such an EXPENSIVE product.
jdharrisonsouth Did you disable ALL the logging options, per the prior posts from Furry and me? I have gone about 70 days now with no reboots/crashes since doing so. This could solve the problem for now, and would be important if it did not.
I had been trying to stick with Netgear Support if their recommendations (keep logging on) were conflicting with the recommendations in the community....
I need to revisit that approach - especially with the lack of progress on the support case
jdharrisonsouth Logging (the kind you send support) should not be running all the time. If something occurs, you can turn on logging for 5 minutes and get everything they need. Logging on all the time will make huge files of data. Be sure on the debug page for the router AND satellites, these are turned OFF (first image) and all the logging checkboxes are unchecked on the router admin web page, advanced tab, advanced section, logs (second image):
Please give a try to what donawalt mentioned and let us know if this stops the reboots.
jdharrisonsouth wrote:
I had been trying to stick with Netgear Support if their recommendations (keep logging on) were conflicting with the recommendations in the community....
I need to revisit that approach - especially with the lack of progress on the support case
Netgear support did come back and say after review of all the logs that had been sent they were approving an RMA. The RMA is in process now.
I can check back to confirm in here if replacing the router finally resolves the rebooting issue.