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Forum Discussion
RBR860 intermittent disconnects
I have had this Router plus 1 satellite since March 2023. It is connected to Hitron EN2251 modem from Spectrum. The router and modem are plugged directly into the wall plug. Both sit in the open and ...
Does the RBR or RBS front LEDs turn ON PINK or blink white when this happens?
What Firmware version is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
I use channel 1 and 40 on my Orbi systems.
Any Wifi Neighbors near by? If so, how many?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
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Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.
Has a factory reset and setup from scratch been performed since last FW update?
Here are my answers in Bold.
Does the RBR or RBS front LEDs turn ON PINK or blink white when this happens? Always turns white and flashing. Not fast.
What Firmware version is currently loaded? Firmware Version V7.2.7.15_5.1.16 I have Auto Firmware Update On.
What is the size of your home? Sq Ft? It's a ranch at 1400 sq ft overall
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. The satellite is in the garage and is 40+ feet away.Does this happen with the RBS turned OFF? No, I haven't done that. Really didn't expect that would be a problem since the satellite was located a distance from the router.
Does this happen with both wireless and wired devices? Yes happens to both. My office has the modem and router in the same room. My desktop is wired to the router. But I see the disconnect on both wired and wireless at the same time it occurs.I use channel 1 and 40 on my Orbi systems. I'm currently on 11 and 48. There are only 4 channels available on the 5G.
Any Wifi Neighbors near by? If so, how many? I live in a small rural neighborhood. One on either side, plus across the street. No one behind us. I know this is not very scientific, but I have a WiFi Analyzer, freebie of the internet, I did a Channel Graph screenshot of 2G and 5G bands. Again I'm on channel 11 and 48.
Has a factory reset and setup from scratch been performed since last FW update? I am running on factory default right now. The default SSID is ORBI18.