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Forum Discussion
Intermittent connectivity/latency spikes/disconnects
Recently upgraded to a new mesh - orbi 972 - to replace an “aging” 850 series. I was excited to pump enhanced 6E around the home as well as the (on paper) stronger wireless backhaul setup. Sadly my ex...
It's incredibly frustrating. I've had this case open for ~6 months now odd now and it's just a revolving door of the same suggestions. Genuinely if there was a way I could return this and get my £1500 back I would, but I've sunk so much time and money into this I just want it to work, becuase when it does - it's ridiculously fast.
But this hourly latency thing combined with ongoing iphone problems and the general level of instability is boggling. I even stupidly paid for the 3 year ProSupport, which ironically, is anything but. At least I get another 3 years of them asking if I've tried rebooting it 😂
The issue that a few of us are experience (not sure why this particular thread has sharded so much in the forum) is a persistent latency spike between router and satellite. It's been proven - now by multiple users - to happen exactly every single hour. The time might differ (this we're unsure why - could be when it was rebooted or some other process).
I've myself done extensive testing with multiple devices - and I can say with 100% certainty that without fail, every single hour to the microsecond, you'll get a 2-5 second "spike" in wireless latency from anything connected to the satellite. It's more pronounced in anything with a realtime connection (eg video conferencing, game streaming etc).
I've confirmed it is NOT an ISP issue - I've since switched ISPs and changed connection completely - brand new cable install with full fibre FTTP, new ONT etc etc. Also some of the apps/devices are using internal traffic only.
There appears to be some sort of process that runs, maybe it's some wireless check/sync between router and satellite, or some hw process -only NG knows.
NG is working with these users to better effect support for this issue. Troubleshooting has been exhausted here in the forums and this needs NG support and engineering review.
Users have been sent PMs in regards to this issue.
Hi there,
Engineering here. Can you please email me @ flozano@netgear.com
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I want to meet with you directly to help resolve your issue if you are willing to.
