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Forum Discussion
Kappo_84
Apr 01, 2024Apprentice
Intermittent connectivity/latency spikes/disconnects
Recently upgraded to a new mesh - orbi 972 - to replace an “aging” 850 series. I was excited to pump enhanced 6E around the home as well as the (on paper) stronger wireless backhaul setup. Sadly my ex...
Kappo_84
Feb 28, 2025Apprentice
The issue that a few of us are experience (not sure why this particular thread has sharded so much in the forum) is a persistent latency spike between router and satellite. It's been proven - now by multiple users - to happen exactly every single hour. The time might differ (this we're unsure why - could be when it was rebooted or some other process).
I've myself done extensive testing with multiple devices - and I can say with 100% certainty that without fail, every single hour to the microsecond, you'll get a 2-5 second "spike" in wireless latency from anything connected to the satellite. It's more pronounced in anything with a realtime connection (eg video conferencing, game streaming etc).
I've confirmed it is NOT an ISP issue - I've since switched ISPs and changed connection completely - brand new cable install with full fibre FTTP, new ONT etc etc. Also some of the apps/devices are using internal traffic only.
There appears to be some sort of process that runs, maybe it's some wireless check/sync between router and satellite, or some hw process -only NG knows.
Straq
Feb 28, 2025NETGEAR Expert
Hi there,
Engineering here. Can you please email me @ flozano@netgear.com
.
I want to meet with you directly to help resolve your issue if you are willing to.