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Forum Discussion
Intermittent connectivity/latency spikes/disconnects
Recently upgraded to a new mesh - orbi 972 - to replace an “aging” 850 series. I was excited to pump enhanced 6E around the home as well as the (on paper) stronger wireless backhaul setup. Sadly my ex...
This is the exact same issue I’ve reported a few times on this forum and I have an open ticket with NG (5+ months now with no resolution). I’d suggest reporting a ticket but don’t get your expectations up - I’ve not had a response on my ticket for over a month now and have provided a ridiculous amount of information, logs etc.
The system does “something” precisely every hour, I’ve tested this extensively. The time it occurs might change (if say you reboot or hw crashes which seems to be another issue right now), but it’s guaranteed like clockwork.
This seems to affect devices connected to the satellite only and not the main router (at least for me). I’ve also changed ISPs (and from DOCSIS 3.1 to full symmetric 2.5gb FTTP) and the issue persists. So this 100% is not an ISP/external internet connection issue, it’s a process or something happening on the mesh system and NG need to fix this. It also occurs when using only internal traffic and no internet.
The system does “something” precisely every hour, I’ve tested this extensively. The time it occurs might change (if say you reboot or hw crashes which seems to be another issue right now), but it’s guaranteed like clockwork.
This seems to affect devices connected to the satellite only and not the main router (at least for me). I’ve also changed ISPs (and from DOCSIS 3.1 to full symmetric 2.5gb FTTP) and the issue persists. So this 100% is not an ISP/external internet connection issue, it’s a process or something happening on the mesh system and NG need to fix this. It also occurs when using only internal traffic and no internet.
Any progress on this?
There is new FW available:
You might already have this version...
I'm on the 970 series so that FW isn't valid for me sadly. I had a few converstaions/emails with the NG chap - but it's been radio silence for the past few weeks. I've provided all the logs and data and so on, so it's with NG now to figure out what the issue is. There definitely seems to be "something" that's common across the 3 gens (7/8/9 series) but doesn't seem to be affecting everyone.
Ah forgot you had the 970 series. No worries. I'll check and see if I can get any info on the 970 series. Hoping 970 could be next for FW update. 😉
Awesome yeah - and no worries. I'd hope so - there seems to be a bunch of issues they are aware of and working on, so lots of fixes should be incoming (but I guess lots of chances to break more stuff haha). I pinged the NG contact another email yesterday so hopefully I'll hear back there as well soon.