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Forum Discussion
New - RBE970 / RBE971 Firmware Version 9.12.5.3 (All Regions!)
Enhancements: 12/26/2024
Improved 2.4 GHz WiFi connectivity.
Bug Fixes:
Fixed an issue where the 2.4 GHz channel did not change when using channels 9-13.
Fixed various minor bugs.
S...
Kappo_84 wrote:
Anyone experiencing increased reboots on this new fw? I’ve had 5 random reboots on sat and router in the last 24 hours since loading.
I have not noticed any since updating the firmware, but that does not necessarily mean there have not been any. (Oh how I wish the logging function was more capable.)
Kappo_84 wrote:
This combined with the other ongoing latency issues ( working on with ng) - gotta say, it’s frustrating on a £1500 system.
Amen. So far the only suggestion I have had from support has been to try different channels. I have fewer dropped wifi connections after the update (and channel adjustment) but they are still happening.
Updated manually and factory reset and just had another reboot on the router. Wifi went down and checked the unit and it was flashing white (which I believe signifies it's rebooting). Satellite had the pink light denoting loss of connection (which you'd expect as the router went offline).
Is IPv6, Armor, SPC or Traffic Meter enabled?
No
Using CAT8 STP with some CAT7 STP on some devices.
I've seeon the orbi reddit thread theres a post on pixel 9 devices causing reboots (apparently was a bug on the 770 series but might also affect 970). I've turned that completely off for now and will see if that also helps. I'll also provide updates on the existing ng support ticket which has been open over 3 months now as well.
So you have a Pixel phone?
What region are you located?
I presume this was seen on prior FW version as well?
Kappo_84 wrote:
Updated manually and factory reset and just had another reboot on the router. Wifi went down and checked the unit and it was flashing white (which I believe signifies it's rebooting). Satellite had the pink light denoting loss of connection (which you'd expect as the router went offline).
Is IPv6, Armor, SPC or Traffic Meter enabled?
No
Using CAT8 STP with some CAT7 STP on some devices.
I've seeon the orbi reddit thread theres a post on pixel 9 devices causing reboots (apparently was a bug on the 770 series but might also affect 970). I've turned that completely off for now and will see if that also helps. I'll also provide updates on the existing ng support ticket which has been open over 3 months now as well.
I have Pixel 9 (a new work phone) and iPhone 16 Pro (personal). I've had all the same wifi dropping issues on the iphone as others here - nothing new there. I'm in the UK.
I've not seen the crashes on the previous FW and I've had the pixel in the house over the past week and not seen any issues. Only started on FW upgrade. I'll try another factory reset at the weekend in case I missed something. I might try downgrading to the prev stable FW also.
Ok, let us know if disconnecting the pixel phone first stops the reboot. If it continues, I'd downgrade FW then factory reset then setup from scratch. Disable the auto update feature on the RBR as well, then test again.
