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Re: Orbi 870 / RBE871 - No Email notification in orbilogin web UI
The Orbi 870 seems to have a lot bugs. It keep dropping connection. Some devices won't connect to the router even when using 2.4 network. Tech support was not able to resolve the connection issues. I have a Eufy 8Xpro ese vacuum and a Vaultek WIFI gun safe that will not connect the Orbi 870. I have others but not a deal breaker like the two I mentioned. My Netgear WIFI 6 connected to all my devices but I have added a lot of devices so I wanted to purchase a system that would handle more devices. I have Cox internet with 2.5 gigabyte speed and wanted to take advantage of those speeds. I have a Nighthawk CM3000 cable modem. I think it needed a firmware update before it was released. I found other articles claiming signal drops and connection issues. I really wanted to keep the new Orbi 870 but I feel there are too many issues with the product right now. I consider myself tech savvy and will hold off on returning the product to Netgear for a couple of weeks. A lot of time spent trying to resolve the connection issues.
2 Replies
For the CM modem:
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.For the Orbi system:
What Firmware version is currently loaded?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Any front LEDs being turned on when issues appear?
How many in total devices do you have connected?
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Armor, IPv6, Smart Parental Controls or Circle, Traffic Meter.Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageCurrently have my 870 series online and working with a CAX30 in modem mode. RBS are ethernet connected using a XS505M and a GS110MX switches.
I've got that orbi version currently connected to a CM3000 and its working great.
What firmware are you on?
What error do you get when you try to connect them?
I've even got a Eufy vacuum (not your version) connected to my system and it doesn't have issues.
Did you change the ssid with the new system? or did you re-use your old one
