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Forum Discussion
Re: RBE 971 RESTART ISSUE FEW TIMES A DAY
Hi from Los Angeles. We're having the same issue. Beginning to think this product (at least with its current firmware) is a dud.
Firmware: V9.12.5.3_1.3.24
Modem: Sercomm ES2251
Cables throughout the house are all CAT6A
ISP: Charter Spectrum
RBR lights only flash white (no pink)
IPv6 appears enabled(?)
2 RBSs are deployed
House is about 2000 sq ft with some thick plaster walls...
Upstairs RBS is placed to also cover back yard
RBR and satellites are all about 30 ft from each other...
connected by Ethernet backhaul (through an unmanaged Netgear switch)
When I had the white version Rb971 with the latest firmware I never had the reset issue, I went and get the black version and updated it to the new software here comes the restarts. It happen like 3-4 times per day.
Perhaps you would enjoy a crazy experiment?
There have been discussions on the Forum regarding using an inexpensive USB powered fan to pull air through the Orbi router case. For example:
https://community.netgear.com/t5/Orbi-WiFi-7-BE-Mesh-Systems/Adding-Orbi-970-fan/m-p/2422372
The specifications clearly state that the RBE971 operating temperature is 32 to 104 degrees Fahrenheit. However, a number of people ave found that adding a fan seemed to make the router more stable. These fans are available on Amazon for under $15.
Speculation is that although the router is clearly designed to operate up to 104 degrees, perhaps some units left the factory with improper application of thermal paste and components overheat. If you add a fan and the router stops rebooting several times a day, that would probably be justification for a replacement.
